⭐Beachfront with Great Amenities-Splash 1506W⭐

Thank you for choosing RealJoy! We're glad Splash 1506W delivered a stunning view and a clean, comfortable space for your family. It’s great the kids had plenty to do and the beds were so comfortable. We appreciate your review and look forward to welcoming you back.

Thank you for your feedback. I’m sorry the elevator waits and cold pools impacted your stay at Splash 1506W—that’s not the experience we want for families. I’ll share your comments with building management about elevator availability and with our maintenance/pool service to review pool temperatures and schedules. We appreciate you bringing this to our attention and hope to host you again.

Thank you for your feedback. We’re glad to hear you enjoyed the condo overall! We appreciate your suggestions regarding the bedroom window coverings and will certainly look into adding something to help block out the exterior lighting at night. Thank you as well for your note about the trash bags and washcloths. We’ll take a closer look at those and make improvements where needed. We appreciate you staying with us and hope to host you again in the future!

Thank you for your feedback. I’m sorry the room had built-up dust and that the person checking you in was rude — that’s not the experience we want guests to have. I shared your comments with our housekeeping and front desk teams so we can address cleaning and customer service. Glad you still enjoyed your stay, and we’d love to host you again. Tammy RealJoy Vacations

Thank you for choosing RealJoy! We’re glad your family enjoyed the splash waterpark, lazy river, pools, beachfront location, and convenient on-site amenities. We appreciate your kind words about the staff and the property. We apologize for the stained couches and difficulty reaching us by phone, and we’ll share your feedback with the appropriate teams. We’re glad your issue was resolved and hope to welcome you back to Splash 1506W.

Thank you for your feedback. We're sorry to hear your stay did not meet your expectations. After reviewing our pre-arrival inspection photos, we did not identify any concerns regarding the condition or cleanliness of the home, and all appliances were inspected and working properly prior to your arrival. We also have not received similar reports from any other recent guests. We do wish we had the opportunity to assist during your stay. As the property manager and your booking host, our team is available to address concerns such as cleanliness or maintenance, but we did not receive any calls, messages, or responses to our post-arrival check-in asking if everything was meeting your expectations. The resort's on-site staff manages the elevators and common areas. We understand the elevator delays were frustrating and will share your feedback regarding the building's cleanliness and elevator reliability with resort management. Thank you for taking the time to share your experience.