It served our purpose but the 'little things' add up to a less than stellar experience. It was clean and that was about it.
Firstly, those front entrance steps have progressively become worse over the three years we've rented the Cove. The rise is higher than normal and for people in their early eighties, difficult to go up and down. We reverted to almost exclusively using the back door in the garage...those stairs have a normal, reasonable rise and there are railings.
The venetian blinds throughout the home are simply awful...the rod that is normally attached to allow opening the blinds is missing on most of the blinds, leaving only the small and difficult to twist little knob near the top of the blind frame to risk cutting your finger as you twist to open and close the blinds. All of those rods need to be installed on all of the blinds.
When I went into the Master Bedroom, the thermostat simply didn't seem to work...tried turning up the heat and nothing registered on the thermostat. The heated floors, which in past years worked, were off all over the house.
The lamp on the night table beside the bed didn't work when I turned on the switch....because there was no light bulb in the fixture. I took the bulb out of the lamp on the night table on the other side of the bed and screwed it in...still didn't work. I pulled the night table away from the wall, and the lamp wasn't plugged in. I plugged it in and it worked. Not something I should have to fuss with at night.
Although your material noted it. the fact that neither water or ice is available through the refrigerator in the kitchen is a real pain...plus the refrigerator door looks dented too. So, wear and tear is showing.
It's a beautiful property until you look closely, and live in it. Not what I'd expect, especially after our third visit in the past three years.
Finally, I found your 'portal' to be difficult to easily 'find' via my iPhone...I'd have to search my email inbasket for emails from Pear Properties and find one with the link...so I found it difficult to communicate until I found the phone number which is only to be used in emergency cases....well, as you know, when we tried to check in on September 10th, the code that you gave us through the check-in portal didn't work. We tried it about ten times over fifteen minutes to no avail.
Although I didn't think that my check in code not working, delaying us from checking in, was an 'emergency' I had no alternative but to try the number. I called and no answer, no voice mail. Nothing. Then either I tried a text or I got an automated response suggesting text...anyway, I finally got someone responding via text and we were finally able to get into the property.
So, all-in-all, not the level of experience we paid for.