Beach Apartment#3 2BDR 1BTH in Villas Playa Blanca

Hello Brenda, Thank you for sharing your feedback. I would like to respectfully clarify several points to ensure the information is accurate. Regarding the drinking water, we do not refill bottles with tap water. All water bottles provided are factory-sealed, and we purchase bottled water in cases from Costco. We also keep receipts and photo records as part of our standard operating procedures. I’m truly sorry to hear you became ill, but based on these facts, it is very unlikely that it was caused by purified bottled water. Concerning transportation, our listing specifies that we provide accommodation only and do not offer airport transportation. Your booking was made last minute, and no questions were asked in advance about transportation options. Had you reached out, we would have been more than happy to share tips, recommendations, or available discounts. Many guests choose to rent a car, which we personally recommend. There is also a convenience store (Oxxo) approximately a 10-minute walk from the property. As for the pool and weather conditions, weather in Cancun can be unpredictable, and this year has been unusually cold and windy. Strong winds occasionally bring palm leaves into the pool, something that is beyond our control. We regret that you were unable to enjoy the pool as planned. You mentioned ants; however, when our manager inspected the room, no issue was found. As a precaution, she offered to apply repellent, which was declined by you because it was not, we have pictures to probe it Lastly, regarding wildlife, our intention was simply to inform you of the natural environment surrounding the property so you would not be surprised. Being located near a tropical ecosystem means guests may occasionally see local wildlife such as iguanas or other native species, which many visitors consider part of the natural beauty of the area. We always strive to be transparent and provide a pleasant experience for our guests, and we regret that your stay did not meet your expectations. Kind regards, Diana, MD