We booked this home for four nights expecting a clean, professionally managed vacation rental. Instead, we arrived to find multiple dead cockroaches. We gave the home the benefit of the doubt, but over the next day and a half found additional live cockroaches, including one very large roach. We documented everything with photos.During our stay, our 4 y/o daughter developed persistent coughing and wheezing which seemed to alleviate when we left the home during the day. What was even more disappointing than the condition of the home was Parker-Kaufman Realtors’ response. Not once did anyone ask how our daughter was doing, apologize, or acknowledge the seriousness of our concerns. Instead, Jay Kaufman dismissed what we found by suggesting they were “palmetto bugs, not roaches.” We were initially denied a meaningful refund and only after repeated escalation were offered a refund of the stay if we still paid the cleaning fee.Before speaking with Jay, I visited their office where, with management present, an employee openly stated this specific home was in serious need of interior renovations and that the company should do a better job updating its properties.I will file a complaint with the Georgia Department of Public Health. Families with young children should look elsewhere. The cockroaches were unacceptable, but the complete lack of empathy, accountability and professionalism worse.