Hidden Creek Cottage: Creekside, Hot Tub, Arcade, Foosball, Outdoor Games, Pets

Thank you for your thoughtful feedback. We truly value your insights, as they help us enhance our guests' experiences. We're delighted the rooms were clean and the cabin felt welcoming overall. That said, we're genuinely sorry for the unclean patio table, damp dish towels, and stained bath towels. We indeed launder between every guest but this appears to fall short of our standards, and we'll immediately address it with our cleaning team to prevent in the future. Also, we provide a starter kit (including 3 dishwasher pods and 4 trash bags) with a note to bring extras for extended stays or larger groups in our check-in instructions provided at the time of booking. We understand how 5 nights with 6 adults would require more, and we're sorry for the inconvenience. Had we heard from you during your visit, we'd have gladly delivered additional items right away and swapped towels. If there's anything we can do to make this right or prepare for a future stay, please reach out to us.

Thank you for your feedback and for choosing our cabin for your stay. We’re sorry to hear it didn’t fully meet your expectations, and we’d like to address your concerns to provide clarity for future guests. Our listing and house rules do note that while we warmly welcome pets, we ask that they stay off furniture to maintain cleanliness and comfort for all guests. The bunk room does not have a lock for child safety reasons, as we prioritize ensuring young guests are secure. The bathroom and bedroom layout is detailed in the listing to set clear expectations before booking. We strive to be transparent about the cabin’s location, noting its proximity to area amenities (within a 10-minute drive) while offering a secluded retreat from busier areas. We’re sorry the creek’s water levels, which can fluctuate due to rainfall, were not as expected. Regarding the cobweb, we clean thoroughly between stays, but as you noted, they can reappear quickly in a natural setting. Had we been contacted during your stay, we would have gladly addressed this promptly. We appreciate your input and regret that we didn’t hear from you during your visit, as we’re always ready to assist. We hope you enjoyed the peaceful surroundings and welcome you back at one of our other properties that may fit your needs better. We are happy to answer any questions to help our guests decide which property is best for them.

Thank you for your feedback! We are thrilled that your family enjoyed and had a great time making lasting memories! This cabin was completed in February of '25 so is indeed new with modern amenities. Our septic sprinklers are inspected and treated monthly and are set to go off in the wee hours of the morning unless demand triggers it, so as not to bother people for the brief period they are running. We'll double check the system and make sure everything is in tip top shape. Again, we are pleased you had a wonderful visit and we hope to hodt you again soon.

Thank you for your feedback! We are thrilled you had a great time and enjoyed the cabin. We don’t typically leave lighters or matches due to the possibility of unattended children. We hope that you are able to come again soon and create even more lasting memories.

We are sorry this guest was disappointed but we aren't sure what they are referring to as this cabin is indeed pet friendly. We welcome up to 2 dogs for the additional pet fee. We hope to better understand how we could have earned those final 2 stars.