Pristine European Vacation Home 1 and 1/2 block to Heavenly ski resort!

Thank you for your review. We replace both toilets to brand new Japanese style heated seat toilet. The city has water maintenance service that is out of our control. Though it dose not happen very often.

Dear David, Thank you for your valuable opinion. We are a family of travelers and understand how important cleanness is especially during the Covid. We sanitize our sheets and towels. The sheet was stained during the wash. I am sorry that it bothered you. The electric fence is to prevent bear comes on to the deck. Bear and coyote visit the area frequently, and a few times came on the deck looking for food. So the fence is to protect the guest as well, especially kids. As for the toilet overflow, we provided the bin so you don't just put anything in the toilet. We want to let you know we did not charge you $200 for cleaning up your toilet overflow and your dog liter in the house, which cost extra for us. We try very hard to provide the best experience for our guests.

Hi Sarang, Thank you for the stay and letting us the problem. About the internet, we have very good service. Sometimes, all you need to do is to turn off/on the modem. We could have helped you had we known. Also, about the mice, we are in the mountains, we have all sorts animals around. Sometimes they get in if you leave any door/patio door open. We will definitely will address/fix all other things in the house.