Charming 2-bedroom house in welcoming Houston with AC, WiFi

Sorry about this experience Ashleigh, I am not sure how this happened usually I ask the cleaning team to send me photos when they are done. However on this particular occasion they did not send any photos and therefore I am unable to verify. Also a picture of the wet towels would have been very helpful. But not withstanding we will work harder to ensure this doesn’t happen ever again. Thanks

After a brief stay at my property, Jonathan requested for a full refund from Vrbo citing mold and roaches. I went to the building same day they checked out, and before the cleaners to take pictures from the same angle he did and sent to Vrbo for review. After the review it was concluded that Jonathan’s claims were false and his request for full refund was denied. Out of good will and because he checked out early I offered a partial refund. But my guess is that Jonathan was unhappy with his denied claim. As for the trains the rail tracks are more than 700 feet from the property which exceeds the minimum requirement of 500 feet. However, we do have noise monitoring devices that are triggered when the noice threshold is higher that does allowable per city’s regulations. If there is a noise trigger alert and at the same time the guest complains of noise, we take such complaints seriously and try to compensate the guest if they ask for it. In this instance that wasn’t the case, but Jonathan requested for a full refund. We understand we all have different noise tolerance and sorry if this just wasn’t the place for you and your family.

Thanks Nia, we are happy you enjoyed your stay. You are welcome anytime.

Sorry about your experience Coby. The garage can fit any full size car and midsize suvs. I suggested you use the driveway since your truck wouldn’t fit in the garage. But you were more concerned about how the construction has made the house not meet your expectations. Vrbo has new rules that doesn’t allow the host to initiate cancellations without risking delisting of the property. I ask you to initiate the cancellation that way Vrbo will reach out to me to discuss refunds. But the cancellation never happened. I didn’t hear back from neither you nor Vrbo.