Riverside in Southcott Pines

Thank you for your feedback. We’re pleased to hear that you found the cottage clean, comfortable, and well equipped, particularly the kitchen. We sincerely apologize for the difficulties you experienced with the keypad, both upon arrival and when departing. We understand how frustrating it must have been to spend so much time trying to gain entry, especially without being able to reach us promptly. We take these concerns seriously and will ensure the lock is inspected and the issue addressed. We also appreciate your comments regarding linens and towels. These details are outlined in the property listing so guests can review what is included before booking. Thank you again for your feedback, as it helps us improve the experience we provide to future guests.

Thanks John, We are glad you had a good stay... we have now repaired the bbq (the drip tray was broken)

We had the pleasure of hosting Andrew, and we couldn't have asked for a better experience. Communication was smooth and timely from the start, and they followed all house rules with care and respect. The property was left in excellent condition — clean, tidy, and well looked after. Andrew was courteous, considerate, and a genuinely thoughtful guest. We'd be happy to host them again anytime and would highly recommend them to any other host. Thanks again for staying with us!

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the peaceful location, the short walk to the beach, and the outdoor amenities such as the firepit, badminton, and the games room. It’s wonderful to know your family had a relaxing week overall. We sincerely apologize for the issues you experienced with the BBQ and kitchen appliances. Unfortunately, the oven and dishwasher malfunctioned unexpectedly during your stay. While replacement parts were ordered as quickly as possible, they could not be obtained before your departure. We also recognize that our communication did not meet the standard of responsiveness you should expect, and for that we apologize. Your comments have been shared with our team, and we are reviewing our procedures to ensure we communicate more promptly and effectively when unforeseen maintenance issues arise. We appreciate your feedback, as it helps us improve the experience for future guests. Thank you again for staying with us, and we wish you and your family all the best.

Thanks for the great review, Dana!