Spazioso 6 ° piano Oceanfront Condo a North Beach Plantation

We appreciate you taking the time to share your feedback, though we’re disappointed to hear your comments about the check-in and check-out process. Our process is clearly outlined in the rental agreement you signed and in multiple confirmation emails prior to arrival. It’s the same process that hundreds of our guests compliment for being faster and more convenient than the resort’s own front desk. In this case, you didn’t arrive during your scheduled check-in window as agreed, and we still extended your return time as a courtesy so that you wouldn’t incur a fee. Our policies are in place to protect our properties and ensure fairness to all guests—not to create inconvenience. We’re sorry if those standards didn’t align with your expectations, but we’re confident they serve our guests and owners well.