Brand New Luxury Mountain Escape Swimming Pool Air Hockey Shuffleboard Fireplace

Thank you for your feedback. We're sorry to hear that your stay did not fully meet your expectations. However, we would like to clarify that the main issue was not communication. Our house rules clearly state that the maximum occupancy is 12 guests, including children. During your stay, your group consisted of 16 people, which exceeded the property's maximum capacity. As a licensed vacation rental, we are required to comply with city and state regulations, and our license permits a maximum of 12 occupants, including children. For safety, insurance, and legal compliance, we informed you that your group needed to be reduced to 12 guests. If the occupancy was not brought into compliance, the reservation would be terminated and the property would have to be vacated without a refund, in accordance with our published house rules. These rules are clearly communicated before booking and apply equally to all guests without exception. We appreciate your positive comments about the cleanliness of the home and the condition of the appliances, kitchen items, and bedding. Regarding the main photo, it is an aerial image of the property and is intended to accurately show the property and its surroundings, not to misrepresent the view. For future travelers, we kindly encourage everyone to carefully read the listing description and house rules before booking, especially the maximum occupancy limits, to help ensure a smooth and enjoyable stay for everyone.