Theater + Game Room + Hot Tub + Sauna | Mins to Smokies | Evergreen Escape

Daily visits from a mama bear and her cubs, safely watched from the couch, that’s cabin entertainment at its finest! Glad the deck and gathering spaces kept the family close. The hallway flooring, kitchen step marking, and theater furniture notes are all with our maintenance team. We’d love to host the family’s next mountain escape!

A family of 10 puts a kitchen to the test, so we're glad it had everything you needed. Thank you for the honest notes on the condition of the home, which have been shared with our team so they can be looked at, and we appreciate you letting us know our host was quick to help. Sounds like the bears made the trip memorable in their own way. We hope to welcome you and your family back again.

Thank you for your review. We're glad to hear the booking process and your stay went smoothly. We appreciate you choosing to stay with us and hope to host you again in the future.

A mama bear and three cubs on the deck is the kind of memory you can't plan for — glad you got photos and that everyone stayed safe by keeping the deck clear. Sounds like the house delivered on what was promised and worked well for your family, with Dollywood and Gatlinburg an easy scenic drive away. Thank you for the honest notes too; the pest issue has been passed along to our team, and your practical tips about the mountain road and stocking up on groceries beforehand will be genuinely useful for future guests. We'd love to welcome your family back to the Smokies anytime.

It means a lot to hear the home's space, comfortable beds, and well-stocked kitchen worked well for your family, and we are sorry the condition of the home upon arrival did not reflect the level of care we aim to provide. We are glad our team was able to respond during your stay, and the concerns you raised about the cleanliness and upkeep of the home, inside and out, have been escalated to the team responsible for the home for a full review. Your hope for the next guest's arrival is one we share, and it is exactly the standard we hold ourselves to. Should you consider staying with us again, we would welcome the opportunity to provide the experience you expected. We appreciate you bringing these concerns to our attention.

So glad the home was such a comfortable, peaceful spot for your stay — and what a treat to have mama bears and cubs visiting the deck! Really appreciate the detailed feedback on the sauna, hot tub, towels, and the steep driveway too — all super helpful and definitely should have been working properly. It's great that the team got the TV swapped quickly, but we'll be sure to pass everything else along so we can get it sorted. Hope to welcome you back for a smoother stay next time!

We're glad the home's space worked for your family gathering, but we're deeply sorry for the condition of the home and the concerns you experienced during your stay. What you've described falls well below our standards on several fronts, and it has been escalated for a full review of this home's readiness, safety, and the visit you told us about that we failed to follow up on. Our team has been in contact with you directly and remains available as this is addressed. We appreciate you taking the time to document this, and we're sorry your family's stay carried this weight.

Thank you for staying with us. If anything would have made the stay better, our guest experience team would be glad to hear it, and we hope to welcome you back on a future visit.