1st floor oceanside condo at Island Beach with balcony & shared outdoor pools

William, thank you for your review. We have confirmed the TVs are working properly since your stay. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help make a more positive environment in this home moving forward and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future. Thank you!

Hi Rhonda, thank you for your kind words! We're thrilled you had a great stay and felt welcomed. We appreciate your feedback and apologize for any inconvenience. Our local team has shared your suggestions about the configuration and fridge shelf with the owner, who has been making upgrades over the past two years and plans to continue during the off-season. We value your input and look forward to hosting you again for an even better experience in the future!

Thank you so much for sharing your thoughtful feedback with us, Jennie. We're delighted to hear that the stunning views, easy pool access, and unbeatable location made your stay truly memorable. It sounds like you had a wonderful time enjoying the beach and the surroundings! We also appreciate your honest comments about the condo itself. We're sorry to hear that some aspects, like the kitchen pans, condiments, and deck furniture, didn’t meet your expectations. Your suggestions about updating the deck furniture and providing basic condiments are very helpful, and I will be sure to pass them along to our local team for consideration. While we didn’t receive any requests for assistance during your stay, please know that we’re always here to help and would have been happy to address any concerns to make your experience even better. Thank you again for choosing our home, and we hope to have the opportunity to host you again for an even more exceptional stay!

Hi Heather, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Thank you for choosing us for your stay, Jacqueline, and for providing your review. We are so sorry for the unexpected cleanliness concerns that you experienced, and we regret that we were not contacted for assistance, as is always our preference. We have addressed your feedback with the appropriate parties - the home has been deep cleaned, and while we do treat regularly for pests, we will treat aggressively as needed to ensure guest comfort. We hope to have the future opportunity to host and better serve you! Thank you.

Andrea, we are truly sorry to hear of the disappointing stay you had at our home and we apologize for the issues you encountered. We are working with our local staff to address the issues in this home and appreciate you bringing this to our attention, as this helps us to improve the quality of experiences we provide for our future guests. We have issued a refund of all the fees associated with your reservation and a future stay credit for the inconvenience. We hope we can have another chance to impress you!