Updated home with private hot tub, ocean/sound view, firepit, shared pool/tennis

Thank you, Cindy, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Hi, Joanne, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We hope to have the opportunity to better impress you in the future!

Thank you for your review, Rebecca. Sincere apologies for any cleaning missteps, as it is never our intention to disappoint. We appreciate you giving us the opportunity to compensate you for the inconvenience. We hope to have the opportunity to better impress you in the future with a much more enjoyable stay!

Hi, Billie. Thank you very much for taking the time to share your detailed feedback with us. We’re thrilled to hear that you found the house comfortable, enjoyed the well-stocked kitchen, and appreciated the clean pool and hot tub. It’s also wonderful to know that the quiet location near restaurants added to your overall experience. We truly value your honest insights regarding areas for improvement. I’m sorry to hear that you felt a deep cleaning was needed, and I will be sure to share this with our housekeeping team to ensure we maintain the highest standards moving forward. Regarding the door lock and the confusing TV remotes, thank you for bringing these to our attention—we’ll work with our local team to provide clearer instructions and address any maintenance issues promptly. Your suggestion for a guest information notebook is excellent, and we agree that having a centralized resource with helpful details about the home and local area would greatly enhance the guest experience. I’ll pass this along to the property manager for consideration. We also appreciate your feedback about the cleaning fee. We understand that guests expect exceptional cleanliness for the fees charged, and your comments help us strive to meet and exceed those expectations. Lastly, it’s wonderful to hear that despite these concerns, you would consider renting with us again. We truly appreciate your willingness to give us another opportunity to provide you with an even better stay. Thank you again for your thoughtful review, and please don’t hesitate to reach out if there’s anything we can assist you with in the future.