Bella residenza cittadina a pochi passi da piste in Purgatory Ski Resort, viste, Grill

We are so disappointed by this review. We in no way are trying to take advantage of our guests. We ask that keys are left in the lock box because if there is an emergency (like a fire or serious maintenance issue) we could need to use that key to get in the home. We never enter the unit while guests are present without their knowledge and consent. If the key is lost then yes, there is a fee to the guest as you lost the key and it would need to be replaced. That is just common sense that any company would charge for. Many of these issues you expressed could have been addressed easily while you were here if you would have called us. We could have sent maintenance to look at TVs, we could have told you where extra towels or linens were, we could have checked the toilet. We provide a full list of what is at the home ahead of time like the amount of TP. We asks that guests start one load of towels before leaving and this is very common in vacation rental check out lists. All other items are simple and in no way "overboard" like making sure you lock the door. Our photos are true to our listing and show exactly what the home is like. We are sorry you assumed sizing that was not correct but that is not our fault and we do list the square footage of the home. In the future you should probably ask more questions and really look at the details of the property you are renting so you can have an enjoyable stay.