Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very unhappy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First I want to say that our unit was stunning. Other than that our experience was a bad one. Check in was supposed to be from 3-5 PM, we got to the resort around 3 and knew we would have to wait on the cleaning crew so I called the office to see if we could go ahead and go to the pool because we had grandparents and four small children. We were told, no we were not allowed until we were in the unit for the pool bands. We sat in the parking lot with luggage for almost 2 hours. Second compliant, within one hour of being in our room at 6:00 PM on July 4th, we had a knock on the door from a gentleman who stated that he was an owner below us and we were being too loud. We hadn’t even unpacked our suitcases so the week was spent getting onto the kids to whisper. Third compliant, we were charged $60 for four paper parking passes in our original charges. This would have been ok if we had a vehicle to display the pass, however, we had a golf cart so our parking pass kept blowing away. We received a $25 parking ticket, the security guard was shown the parking pass and it was explained to him that the pass had blown off. He told us there was nothing we could do other than show up to the zoom court hearing to dispute it. It’s only $25 however it is principal that I have to take time after vacation to attend a court hearing. Last compliant, listening to music on the balcony at 10:30 security was called and he informed us no music on the balcony after 10:00 PM, not a big deal at all, we apologized and turned the music off. My issue was how rude he was and threatened that if it happened again we would be charged a fine. Did not have a great experience. Don’t make your guests sit in the parking lot with luggage, elderly and children, let them go to the pool while waiting for the cleaning crew, guests have no control over flight times. Give your golf cart renters a weather proof display for their paper parking passes, will not be recommending this resort
