Cozy coastal condo with shared pool/hot tub and easy Bbach access

Thank you, Wendy, for sharing your experience with us. We genuinely appreciate your feedback and are truly sorry to hear about the challenges you faced during your stay. It’s clear that we fell short in a few areas, and we take that seriously. We understand how frustrating it must have been to encounter issues with check-in and communication. That shouldn’t have happened, and we’re committed to improving our processes to ensure a smoother experience for future guests. We also appreciate your comments about the kid-friendliness of the property and the concerns regarding the HVAC door, the bedding, and the supplies provided. We want every family to feel comfortable and well-equipped during their stay, and we will address these matters with our team to enhance the experience for everyone. The mildew smell in the washer and the airflow issue in the master bedroom are certainly not what we aim for, and we will investigate these concerns right away. Your comfort is our priority, and we want to ensure that our homes meet the high standards we set. Thank you again for your insights, and we hope you might consider giving us another chance in the future. We’re dedicated to making improvements and providing a better experience for our guests.

Thank you for taking the time to share your feedback with us. We are sorry to hear about the slow-draining tub and the unpleasant sewage smell you experienced on Saturday evening. That certainly isn’t the experience we want for our guests, and we understand how uncomfortable that must have been. We have notified our local team about these issues so they can investigate and address them promptly. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to better serve you in the future.

Hello Felicia, thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We have provided your valuable feedback to our local manager. We look forward to hosting you again!

Thank you for staying with us! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Hello Misty: Thank you for your feedback, Misty. We are so sorry to hear about the intruder that entered your condo in the middle of the night. We understand how scary this must've been for you and are glad you brought this to our attention so we could assist. Our guest's safety is a top priority for us and this is not something that commonly occurs as we go to great lengths to ensure the safety of our guests. The lock code was changed as soon as we were notified and our local manager came to check on you. Thank you for staying with us and we hope to host you for a much more enjoyable stay in the future."

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.