Padre Island 102 - Pool & Spa, 200 Feet to Beach

Alyssa, Thank you for your review, we sincerely apologize that the washer was not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We apologize for the inconvenience and hope we can host you again!

Tiffany, we are happy our home was suitable for your needs. We are sorry for the condition of the pool, and are currently addressing this for future visitors. Our live care team is available to report any inconveniences or answer any questions during guest stays that may arise. We look forward to hosting your next getaway!

Hello Stephanie, Thank you so much for sharing your experience with us! We're delighted to hear that the home was clean and spacious for your group and that the baby gates helped keep your little ones safe—that’s so important. It’s great that the pool was conveniently located for you all to enjoy some fun and relaxation together. We appreciate your thoughtful suggestion about the beach wagon. We understand how helpful that would be for carrying toys and chairs, especially with little ones in tow. I’ll be sure to pass this feedback along to our local team to see how we can make future stays even more comfortable for families like yours. Overall, we’re so glad you had a wonderful trip, and we hope to welcome you and your family back again soon!

Thank you for your wonderful feedback, Cheryl! We’re thrilled to hear that you enjoyed the great location and found the house spacious and perfect for your family or group. We sincerely apologize for the inconvenience caused by the garage door not working. Your comfort and convenience are important to us, and we will address this issue with our maintenance team to ensure it is resolved promptly. We appreciate your understanding and hope to welcome you back for a 5-star experience in the future!

Hi Orlando, thank you for your kind words! We're thrilled to hear you had a great stay and felt welcomed. We appreciate you sharing your concerns and apologize for any inconvenience you experienced. Our local team confirmed that the hot tub is not listed as an amenity and that the garage door issue required a technician, who was scheduled to address it on Monday. The home is regularly treated for pests, and any insects found were already dead. Additionally, the light bulbs were functional but needed to be properly secured. We value your feedback and look forward to hosting you again for an even better experience!

Hi, Monica! We're glad you took the time to leave your review with us and do apologize for the inconveniences you experienced as this home transitioned to our management. The painting is almost done, the dryer and WiFi are working well, and the previous management company handled the garbage and WiFi. We hope the compensation provided helped alleviate some of your frustration with your experience. Thank you!

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.