ALFAMA_Un Appartamento_Lisbonne

Thank you very much,Patti. You are always welcome to my sace

Thank you so much You are always welcome

Thank you

Dear Randall, Regarding your stay in my apartment and your comment, so that the truth and facts of what happened are clear, I refer you to my following comments: - You unilaterally decided to leave the Apartment after the first day of your stay, claiming: - That the advertisement refers to the existence of parking at the apartment. This is not what is described in the Advertisement. I warned you, several days before your check-in (in writing), that there is a free parking lot near the Apartment that is only open on some days of the week and that, on the other days, there are other paid parking lots nearby. As you should have seen and I reinforced, my Apartment is located in the oldest and most typical neighbourhood of Lisbon, where only authorized vehicles enter. - You also mentioned noise in the street at night. My windows are noise-proof (high quality). Did you close the windows properly? With these windows, I have not had any complaints about noise (quite the opposite!). In the extreme case, if there was indeed an exceptional situation, you should have contacted me immediately so that I could act, as I am available 24 hours a day for my Guests. - Refund Request: - You wrote that you has requested it and that I did not return it. Immediately after you told me that you were leaving the Apartment, I have sent messages through VRBO asking you to cancel and free up the days to allow new reservations and, also for the cancellation fee calculation. You did not do so, nor did you ask VRBO for help. As a host, I should not cancel. In short, you let the deadline pass. Are you holding me responsible for this? I was very transparent. I confirmed that I would make the refund after you cancel. I regret what happened, but the responsibility for what happened is only yours. In the end, your stay caused me a great deal of harm because you did not free up the days for a new reservation. I also remind you of the following (because your attitude is ungrateful: - When my housekeeper started cleaning, right after you left, she found 2 gold earrings and a gold ring (I estimate a value to be approximately $3,000). She immediately contacted me and I contacted you through several channels. Your wife immediately returned to the apartment and picked up the forgotten gold objects, thinking that she had lost them in the street... Unfortunately, from your side, not a single word of thanks was included in your comment. In fact, you did not even pay the full amount of the Tourist Tax. Well, I have to correct myself: - You even paid. You gave a bad score to all the items evaluated. I have been a VRBO Host for 10 years. I have always honored my commitment to do my best to serve my Guests. I have already instructed VRBO to refund you €204 (more than the amount owed). One final word to tell you something I have never told any of the thousands of Guests I have hosted in my Apartments: - You are not welcome in my Apartment. Regards, Felicidade

Dear Mary, Thank you for your comment. My focus is always to provide the best possible living conditions for my guests. I am deeply sorry if something did not go according to your expectations. This apartment of mine is located in the center of the most typical neighborhood in Lisbon (Alfama) in a historic area where the vast majority of buildings (as is the case), are hundreds of years old and have architectural characteristics (for example, in terms of ceiling height ), inherent to the time in which they were built. The neighborhood (Alfama) is a lively place where you can feel the pulse of the old city. It follows that sometimes there may be some type of street gathering (whether residents or tourists), that goes beyond the quiet hours in Lisbon (which are 11pm). In these cases (which, anyway, are rare), I ask that the Guest contact me so that I can inform the Police authorities to act. I also recommend that the windows are always tightly closed at night (the apartment has air conditioning). Best Regards, Felicidade

Dear Kate, I've read carefully your comment. I've appreciated your positive feedback about my apartment, however, I cannot agree with your comment regarding the hot water and, moreover, your conclusion and "recommendation" to futute Guests just because it is not true and totally unfair. Hot water is provided in the apartment by a water heater. The water heaters takes some time (less than 1 minute), to provide hot water, when the tap is opened, because the heater must start heating the water and we have to wait a bit... Just after the check-in, you have sent to me a message by Whatsapp saying "Hi Felicidade. There seems to be not hot water". Exactly just 9 minutes later, you sent to me another message by whatsapp saying "It's OK, it finally came. Thank you." I've informed before the check in that I would be out of Portugal during some days with significant limitations accessing iinternet connections and, if you have any issue, I've informed you to please contact my House Keeper. If you had issues again with the hot water (or any other), you should have contacted my House Keeper and, you didn't! Why? I never had any complain about the hot water in my apartment and if I had, the situation would be solved with the maximum urgency. But you take a precipated and unfair conclusion. Sorry to say but, it was not nice. Best regards, Felicidade

Thank you so much You are always welcome