Costa Sud dello Sri Lanka Casa Ampio giardino vicino alla natura Fiume / Spiagge nelle vicinanze

Hi Rajeev We are delighted that you had an enjoyable stay at our holiday home, and that it felt like you’re home away from home. We try our best to keep our guests comfortable and happy, and are glad that you found our home ideally suited for your holiday. We look forward to hosting you again, when you next come on holiday to Sri Lanka. Thank you for your glowing review of our holiday home. Much appreciated. Wishing you and your family all the best. Kind Regards Shanika

Hi Krish We were surprised and baffled by this review, considering the short, glowing review written by you on our guest review book. I am uploading a photo of it to refresh your memory; as well as for anyone reading your review. Some excerpts: “Thank you for the beautiful house and large green garden, also for your kind hospitality during our stay. We enjoyed our time staying here………” “During the pandemic this house would be anyone’s first choice, it truly kept us happy and sane during lockdown!” What we have advertised is a holiday home, not a hotel. 1. The front wall is 6 feet high and anything higher will suit only a fortress or prison. It provides adequate privacy and security for our guests. The fences are equally high and have been covered by foliage and flower creepers to enhance the beauty of the garden. I am sorry that you were not satisfied with our beautiful garden, which you would not find in every holiday home. All of our previous guests have commented on how well kept and beautiful our garden is, saying that the photographs do not serve justice to how beautiful it actually is as per previous reviews on VRBO. It has been maintained to the same standards if not better. 2. The description clearly indicates that only the bedrooms are air conditioned. The long French windows that open out to the garden, brings in plenty of fresh air into the lounge and we do not wish to spoil it by enclosing it and air conditioning the whole place. SL is a tropical, humid country, and we cannot guarantee mosquito free spring weather, as much as we would like to. 3. We have indicated in our correspondence with you, that the caretaker lives onsite whose living quarters are attached to the garage and accessible from outside. 4. We provide a clean, decent, beautiful place that many guests have enjoyed (as per other reviews) and have no need to upgrade to another level of extravagance resulting in having to revise the modest rates we charge. 5. If you had an issue with the Manager coming over offering assistance, or were dissatisfied with our property to the extent listed here, I wish you contacted us immediately, without waiting till the end of your stay for us to find out through this review. Like previously, when your husband had to cancel your booking at the last minute due to Covid, we would have happily refunded the balance rent so you could have found your ideal holiday accommodation. We are glad that your family & guests enjoyed our property.