Vista dall'alto, bella cucina e piscina privata!

We loved having you with us! Hope to see you soon!

Thank you for sharing your experience with us, a pleasure to have you. See you soon!

Hello! ♥ We are very sorry for the sudden change of room. The truth is that we prefer to offer an apartment that is better functioning so that you can enjoy your stay as it should be. We are glad to know that you had a wonderful holiday. We hope to see you again soon, we always remember you with love Maria and I (Civeth). I hope you are enjoying good health, my best wishes.

Thank you for choosing us, regards! Hope to host you again.

Thank you so much for staying! Comeback soon anytime :)

Have an amazing Spring! thank you for staying with us and for your friendly manners :)

Hello, I think it’s time to face this situation, we have certain procedures as properties managers. There was no need to all those threats. I understand if the chair broke & you don’t want to pay it, is the first natural reaction. But if you try to find a guilty and call us “dishonest” when you never mentioned the chair broken until you left, that is what we call dishonest! Imagine our reaction when we found it broken. You didn’t sent a message same way as you did when you have a doubt or need something from us. As you said, the table was on the balcony: that means that it resist rain, straight sun, wind & dew. This accident never happened before, & with all the respect that your husband deserves, we always receive people with around 200 pounds. You said the chair was not assembled property & then "the chair was cheap". I totally understand if you found the chair for only $29 USD by Amazon, but you can not expect us to charge you the same amount when we should look for it here in Mexico and pay it in pesos… It takes time to find it & time to be shipped or buy a similar in any store here, that for sure, has a higher price. If we broke something in your house & expect to give what you payed, you may not be happy too & want us to be congruent. I treated you with respect since the first touch, I also was flexible & steady. Instead of leaving the apartment & realize the broken items, we could see us in person, talk about the bill and pay in cash as soon as we agree the quote & avoid this situation. We used to have the kitchen fully equipped, imagine why we don’t let the Nespresso machine in the apartments. We give it personally for practical reasons. I can tell that there are only a few things that the kitchen needs, we have a list of it. Unfortunately the complex is inside a building & most of the issues are not in our hands to fix. The apartment in the 10th floor was receiving emergency maintenance & it was not a problem for us to send you to another apartment instead of cancelling the reservation. This flat was technically in the 10th floor because the building has a first floor lobby & second floor gym, so this “8th” floor still a good deal, also because was pretty similar. We don’t provide bottled water because WE ARE NOT AN HOTEL. Now we provide a free jug of water after all the guests requests. We are not trying to shut your personal review, we are trying to keep things cold and resolve this with the authorization of the owners. Thank you.

Hello Carolyn, thank you so much for your review :) Mexico has one of the most expensive energetic prices in the world ... It was hard for us to figure out that our guests are not used to control their energy consumption but now we are more prepared and we advise this as soon as you do A reservation. We are happy to have you in our condo; Hope you can back soon!

Hello Lacey, Thank you so much for giving such a nice comment accompanied by some survival tips :) haha this is really really helpful for everybody, you answer a lot of questions by sharing your experience. We now have a toaster and we are trying to figure out the security for children; but as you mentioned, you can have a great time in the condo no matter what! Let us know when you come back! :)