Kiahuna Plantation # 186 - Ocean Superior Vista a un ottimo prezzo!

Mahalo Kellie. We hope to host you again soon.

Mahalo Tim for your review and feedback. We will be sure that the carpet gets cleaned and once the owner is ready to update the refrigerator, we will share your suggestion with the owner regarding the icemaker. We cannot wait to host you again.

Mahalo Nadene for your review and comments. We are glad to hear that you enjoyed the unit and its view. We want to apologize for any trouble regarding the refrigerator and we're happy you were able to get it resolved quickly. We will see your feedback regarding the carpet with the owner. Overall, It sounds like you had a great stay and we cannot wait to host you again soon.

Aloha Elenor, We are glad you enjoyed Kiahuna Plantation. It is a special place for sure. We will look into your comments, address any deficiencies as well as pass them onto the owner. I know the carpet is regularly cleaned. This unit is rated a "Deluxe" to set the expectation that it is not new, but any needed maintenance will be taken care of. Mahalo and we apologize for any inconvenience.

Mahalo Janice for your review. We are sorry about the AC and toilet trouble, but we are happy that our team was able to help address these items during your stay. We will definitely have a look at the lanai furniture and make any necessary repairs. Mahalo for letting us know. We are already looking forward to hosting you again soon.

Mahalo for taking the time to share your feedback about your stay at Kiahuna Plantation. We sincerely apologize for any misunderstanding regarding our ability to address these issues and appreciate the opportunity to clarify the details further. The items found in the closet, such as the vacuum, ice cooler for the beach, ironing board, and safe, were indeed intended for guest use, and it is unfortunate that you assumed they were not for your use. A quick call to our front desk would have cleared up any confusion. These amenities are meant to enhance the convenience and comfort of our guests, and we regret if this was not adequately communicated to you. You did not allow us to address the broken utensils during your stay, as we would have replaced them immediately. However, we understand and respect your preference to have these issues resolved for the next guest's stay. We have taken note of the broken kitchenware you showed us and have already replaced them for future guests' convenience. Regarding the stain on the carpet, we would like to clarify that it is a rust stain caused by the casters on the sofa. Despite several cleaning attempts, we regret to inform you that the stain cannot be completely removed. We understand the frustration this may have caused and apologize for any inconvenience. We will be working to reduce the visibility of the stain for future guests. We always strive to ensure that our units are perfectly clean and well-maintained for our guests' enjoyment, however, despite our best efforts, occasional oversights can occur. We genuinely value the opportunity to address any concerns and make them right. Once again, we sincerely apologize for any inconvenience caused during your stay. Your satisfaction is of utmost importance to us, and we appreciate your feedback as it helps us identify areas for improvement.

Mahalo Brett for your five-star review and comments. We are happy you enjoyed the unit and its location. Glad you found the peaceful relaxing stay you were looking for. We cannot wait to host you again. A hui hou.

Mahalo Morgan for your 5-star review and comments. We are happy that you loved the unit and its location. We are sorry that you had to leave early because of the ongoing COVID-19 situation, but we are glad that you want to return soon. We cannot wait to host you again soon. Aloha and a hui hou.

Mahalo Katheryn for your 5-star review and comments. We are delighted to hear that you found the tranquility you were looking for at Kaiahuna Plantation #186. We hope to host you again soon. Aloha and a hui hou.

Aloha Marcy, we are sorry you were disappointed. Actually, a guest checked out the day you arrived and there was a guest arriving the day you left, so we are sorry we could not accommodate your requests as we only have a few hours to prepare the unit. Please know you can always arrange these in advance to avoid this issue. I am not sure why you had trouble reaching us, we are just a phone call away (24/7) and are available via our APP. This unit is rated a deluxe, defined as not being recently upgraded. We go through great lengths to show as much as possible so people can pick the unit that is best for them. We are sorry you did not enjoy this unit but I am happy to see you enjoyed the other unit you stayed in with us. Mahalo.

Mahalo Elizabeth for your review. Kiahuna is a large property and we go to great lengths to describe it and show it via our web site with photos, maps, Google aerials, etc. We are sorry you were surprised. We do have many smaller properties that may be better for next time. Daily maid service is not customary but can be added and note we do have "Daily maid service available (for additional charge)" on our listing. We are sorry you found the unit lacking. We will do an inventory and see if any of the standards are missing. The owner had just left, so it should be all set. Also, we wish you would have let us know about any deficiencies as we would have addressed them immediately. We did call you several times to welcome you, but never heard back. Again, sorry for any confusion but please call us next time and we can find the right property for you. A hui hou!