Nihi Kai 823 Ocean View-Panoramic Poipu Beach Views-25% OFF ON SELECT DATE 2020

Mahalo Elizabeth for your five-star review and comment. We look forward to hosting you again soon. Aloha.

Mahalo Nathalie for your five-star review and comments. Glad to hear how much your ohana enjoyed their stay. We hope to host everyone again soon.

Mahalo Sara for your wonderful five-star review. We are so happy that we were your best VRBO experience yet. Glad to hear you loved the view and everyone felt comfortable during their stay. We look forward to hosting your next visit.

Mahalo for your five star review Angela. We're glad you enjoyed the wonderful views and spaciousness of the property. To ensure you have the best experience during your stay, we rate each unit and provide recent, accurate photos. This particular unit has an interior rating, indicating it offers unique rentals that deliver value and comfort for your family. While it is clean, well-maintained, and meets Parrish standards, it hasn't been recently updated. We apologize if this caught you off guard during your visit. Please feel free to reach out next time if you have any questions or need help finding a newer property. We look forward to hosting you again in the future. Aloha.

Aloha Pat. We are glad you enjoyed the view and location of the unit. To set the proper expectations for your stay, we rate each unit and post recent and accurate photos. This unit carries an interior rating. This means they are unique rentals that provide value and comfort for your family. While they are clean, well-maintained, and meet Parrish standards, they are not recently updated. We are sorry if you were surprised by this during your stay. Next time, please reach out if you have any questions or need assistance finding a new or updated property. We hope to host you again soon.

Mahalo Thomas. We are glad to hear that you enjoyed the location of the unit. After reviewing all of the notes from your stay, I see that we sent a text message and an email to you at 2:38 PM. We are always available over the phone and by text and even have an after-hours emergency phone number. It seems like you replied to our message at 4:27 that you were in the unit and unpacked. The unit also has its own dedicated Wi-Fi network, and we could have assisted if you were having trouble connecting. Overall it seems like you enjoyed your stay and we hope to host you again soon.

Mahalo Kathleen for your review and comments. We are glad to hear how much you enjoyed the unit and its view. Sorry that the kitchen items were not matched, over time individual items might have been replaced, which may give it that piecemeal look you mentioned. We assure you all of the items were new when they were stocked. Overall, it sounds like you had a lovely stay and we cannot wait to welcome you back again.

Mahalo for your review, Roxanne. We’re happy to hear you enjoyed the beautiful location and found the property well-maintained. We aim to provide an accurate description of each unit on our website, and we can assure you that the photos and details are correct for the unit that you rented. This condo is rated as deluxe, meaning it has been well-maintained and updated within the past ten years, so it may be considered dated by some. We apologize for any discrepancies you encountered and for the challenges with the check-in process and lock box. You did arrive after hours, and you could have contacted our after-hours emergency line to assist you with details about the lock box. As for the kitchen, please keep in mind that bugs can occasionally come in if windows or doors are left open, particularly during warmer and more humid weather. We’re also sorry to hear about the missing pool key and towel supply, but we’re glad our management team could assist you promptly. Aloha.

Mahalo Kavita for your review and comments. We are so happy that you loved the place. The roofing and construction project is on track to be completed by the end of November. I do see you got to enjoy the 25% off construction discount to compensate for any disruption. We look forward to hosting you again soon. Aloha!

Sandra, I am sorry you did not like your accommodations. The photos on our site and VRBO are exactly the same (they feed from the same software) so there is no false advertising. We rate our properties and price them accordingly. This unit is listed as an “Island Casual” which is defined as providing “value” and “not recently updated” to set the right expectations. I am sorry for any confusion. The bugs you describe are called “ghost ants” and they can be a problem sometimes as we are in a tropical environment. The whole property is on a regular service and I see that we offered to have someone come out to treat the unit again (which does maybe them go away) but you refused the service. We explained it was a green/natural repellent and you still denied the service. Note, we did not go into the unit until after your departure. I reviewed the text we sent you and nothing was “generic” and they were all specific to your situation and addressed to you. We do apologize about any miss on the refrigerator, but had you mentioned it when in house we would have addressed it immediately. Please note, when a guest denies us the opportunity to solve an issue, we do not offer refunds.

Mahalo Sarah for your 5-star review and feedback. We are happy that you had a fun vacation and were able to enjoy the view, beaches, and snorkeling. Next time, contact our front desk team for some additional restaurant recommendations if you can't find just what you're in the mood for. Also, I will be sure to check out that master bed and advise the owner about updating. We are thrilled that you enjoyed your stay and we cannot wait to host you again soon! Aloha and a hui hou!

Aloha William, We do have staff on property on weekends and our main office is open. Our standard check-in time is 3pm and we tried to accommodate your early in request and apologize for any inconvenience. We are not sure where you were staying prior to your three days with us but we could have helped more had it been with us by offering a late out at your previous residence. In any event, I understand we reimbursed you for the fish and again, we are truly sorry. Mahalo.