Turtle Beach Villa 5BR su Grace Bay Beach con amache e piscina

Thank you, Phillip, for such a wonderful review! We're glad you all found the villa spacious and comfortable. There is no better snorkeling spot than Smith's Reef -we agree! Your friends at TC Villas

Hi Marlo, Thank you for staying with us! We are thrilled to read you had a wonderful experience. We remain at your service should you wish to return to our beautiful Provo! Warm regards, Your friends at TC Villas

We truly regret Mr. Nadel felt the need to air his frustrations online on a public forum instead of reporting them to the very people who could have assisted in making his trip more pleasant. To start, the pool is not heated (most pools on the island are not) and we do not advertise this feature. The washing machine did indeed require service and while we did not anticipate the washing machine going out of service during his stay, we agree that it did. Had this been reported, we would have had his laundry service at no charge by an off-site laundry facility who would have picked up and delivered his laundry. Unfortunately, we were not given the opportunity to address this concern. Contrary to Mr. Nadel's comment, there are indeed lights (and switches) in the staircase, so anyone can use them to illuminate the area at any time. In the 20 years we've been renting this villa, nobody has missed the light switches, so for that reason, we were not aware they were difficult to locate. Had we known, we would have been delighted to show him how to light the stairs. The housekeepers arriving an hour early for the check-out cleaning was a definite error and we apologize sincerely for this. They absolutely should have waiting until 10am to come to clean and we understand this was very disruptive. This is not a common occurrence and not one we expect to occur again. We will post "no trespassing" signs around the property immediately; we are grateful for constructive feedback