Residenza di lusso a 3 BR su Chatuge! Dock coperto, kayak, canoa, schede P incluse!

Thank you Donna. Glad you were happy with the accommodations. I noticed you gave me 4 stars, what can I do different to get 5 stars?

I’m so glad you enjoyed your stay. Come back anytime.

Happy you had a great time and enjoyed your stay!

It was unfortunate the cleaning lady missed cleaning the unit on her schedule. Never missed before. When this problem was brought to my attention it was dealt with immediately and I did refund one night stay for the inconvenience. However, when this guest departed my unit it was left with 11 loads of laundry. Every towel, sheets, blankets and bed spreads were used. The kitchen took a lot to clean as there was spillage in the refrigerator that all shelves and glass had to be removed to be cleaned. This unit could not be turned around in 4 hours cleaning time to rent to my next guest. My unit allows for 6 people and this guest brought 7 into the unit. She did alert me there would be a 7th person and assured me the 7th person would not be an issue. Plain and simple the uhit was left in such a state I could not turn my unit around. It is stated in the rental agreement that if the unit is left where it can not be tuned with 4 hours of cleaning time she would be charged. 11 loads of laundry is very excessive not to mention the refrigerator and trash was left in the house as well. I was immediate with accommodating her with the unit not cleaned when she arrived. I was in no way trying to recoup my cost, which I was still in the hole by $30.00 with this rental after reimbursement of one night stay and her extra clean fee.

The view is exactly what is pictured from the living room windows and first floor balcony. The pictures does show the stairs in the unit and there is a description on the listing explaining stairs from garage level to main level. If you would have contacted me and asked me questions about the stairs and you alerted me you were bringing your elderly parent I would have advised my unit was not suited for elderly people with difficulty using stairs. The Refrigerator noise has been looked into by a repairman and the reason for the on and off again groan noise is a mystery to a couple different repairmen. It is in good working order. The TV providers in Hiawassee has been an ongoing forever changing environment. There is only one provider now that streams, cable is no longer available. With this it has become cost prohibited to have TV in every room. There is streaming in the living room and master bedroom. Other 2 bedrooms are available for renters to bring their own streaming stick for viewing. I have had the same exceptional cleaner for the past 8 years. I demand a very clean unit and that is the way its been for 8 years. We take every precaution and use excellent cleaning measures after every check out. I have never had any issues with my unit being cleaned to perfection. Some checkouts have been very challenging the past couple years and we have worked very hard to keep my unit up to my high standards. If there was a problem in a bathroom I should have been notified about that right away.

Unfortunately the check out procedures were not followed. Starting a load of laundry and starting the dishwasher and stripping beds and taking all trash to the dumpster that is located on the property are normal procedures anywhere I have rented through the years. The washer was overloaded with bedspreads and quit running. Making a mess of water. The state the kitchen and the rest of the rooms and floors were left resulted in Extra charges to me from cleaning staff. Water damage on living room ceiling from upstairs bath. The cleaning staff I have makes sure the unit is cleaned and disinfected to the highest of quality before renters arrive. The unit is more than adequately supplied with all soaps and dish cloths, paper towels, toilet paper, linens, coffee pods and etc. for a 3 day weekend. Anything beyond that the renter is responsible for. The TV’s are on streaming. I was not aware they were not working. Great lengths are always made to make sure renters enjoy their stay and enjoy the amenities that are provided for renters inside the house and the many water vessels provided in the garage to enjoy at no extra charge.

Glad you had a great time.