Our deposit was fraudulently taken by this Owner and she informed me that she was also claiming on our insurance for outdoor furniture that was not damaged during our stay. It was wet when we arrived, one chair was also badly burnt, due to unsettled weather we were only sat on it 3 times as it was constantly wet. No covers were provided to prevent this.
I have had no response VRBO or from the owner. We travelled from the UK for our sons wedding, with his 3 grandparents aged 80+ My husband and I both 50+, Our daughter, son in law and 2 babies and our two sons, 23 and 30. We are a normal family group.
I informed the owner of the full age range, yet when we arrived we spent an hour moving ornaments, lamps and even rusty gardening tools to protect them from damage and to avoid injury for an normal two year old . 84 blind father almost fell down the cellar stairs as door didn't have lock on it. Very serious hazard to elderly and Two year old grandson as a fall could result in serious injury or death. While property is well presented, owner failed to consider the safety of guests even though she knew full details in advance
The Loft area where our sons stayed was not a separate loft, but two beds jammed under the eves on the landing at top of the stairs. not suitable for fully grown men for 13 nights. No storage for clothes or indeed any room to move beds to avoid sloping ceiling during the night. Before booking I discussed our needs and owner assured me house could accommodate us comfortably. Not true at all, we have been misled. Encouraged me to take out additional insurance due to the size of party. Cynical ploy so she can claim to replace items even if already damaged when we arrived, as with garden furniture
Spent very little time in house we were out visiting our Daughter-laws family or at the wedding. The two grandmothers cooked and we cleaned daily as ants came in. 11 people staying 13 nights so we used all towels in the house as manual advised . We cleared up, put rubbish out, did dishes and left house in good order We accidentally took the key but my son drove it straight back. They had no other key available as spare key hidden outside had gone missing. We didn't know about a key outside-very poor security as our passports and money inside. When son returned key they sat on the garden chairs and she said all was OK. Couldn't get cleaners so doing it with husband. No sign of problems until after 1 month took deposit