Manor House, Spring Haven Farm

Dear Kathryn, we are so very happy you enjoyed your stay. Yes we pride ourselves on not being your usual run of the mill Hotel. And as you say in your review, we are a rustic unique home which most people find intriguing. Would brand new modern clean lined furniture look appropriate in that beautiful home? We don’t believe so, and we spent a lot of time finding something that would enhance the feeling of both rustic and manorly. Most people find the furnishings and unique antiques synergistic. We know we are not a world class resort. However, the way Vrbo works is that if you gave us five stars for cleanliness and you gave us five stars for communication and all the things they ask about then we are a five star listing. We say that because we’re confused that you enjoyed everything but still gave us only three stars which as a small operation hurts us a great deal. Please tell us what would be necessary to bring it up to five stars in your opinion. Again, not comparing it to a five star resort, but comparing it to how we advertised it.

Frankly we’re mystified by your review. There is a possibility of dead bugs. we do check the house out a few hours before check-in and this time of year insects are looking for a warm place. please, you could have called us and we would’ve come and taken care of the problem immediately. the wasp nest is the thing that is totally mystifying! Wasps only make their nest outside and in the sheets is definitely not a place they do it. could someone have brought it in on their clothes? I know all the sheets were changed just the day before and and a wasp would not have gotten in there or probably even had time to make a nest in there. and… broken up? I just don’t know how that could’ve happened. that seems totally out of the realm of possibility. However, we’re very sorry that you were disappointed and the next time you come we will definitely give you a discount and some gifts and we totally apologize for the dead bugs on the floor. the other, we just don’t know how something like that could happen unless somebody somehow brought it in, but even that seems very hard to do without knowing it. they make their nests in secluded corners. even if you brought it in on your shoes how would it get into the sheets? it’s a mystifying situation.

Dear Cindra, Most guest appreciate The work. We went through to find the period pieces both in furniture and decor that we use at the Manor House. Marriott modern furniture just wouldn’t fit in there. It would look out of place. And regarding the mustiness, I think perhaps you mind told your nose to do that because especially since Covid we have been sanitizing the space with an industrial fogger. Believe me nothing could live through that such as mold or anything that creates a musty smell. At least you enjoyed the animals and the beautiful outdoors.