The Duchess - Old Town Scottsdale - Casa unifamiliare - WIFI / Cavo / Film

Mieka, Thank you for your review, we always appreciate feedback and are always looking to create the best experience possible for our guests. Regarding some of your critical comments, we felt like some perspective / clarity should be provided for future guests. Regarding your comment on the home being overpriced, please keep in mind that you booked during the absolute most expensive time of the year - the weather is perfect, spring training is kicking off, there are all sorts of conferences, events, etc. To put that in perspective, right now, 3/14/2017, there is no availability at hyatt house, hyatt place, or the hyatt regency in Scottsdale. You could still book the hyatt place in Gilbert for $256 per night, but that's 23.7 miles or a 28 minute drive to Old Town Scottsdale. We have seasonal pricing on the Duchess and when demand is stronger, pricing increases. If you stayed at the Duchess in mid April, you'd probably feel that you got an absolute bargain since our non spring training rates are priced very inexpensively due to lower demand. But as it is, you could book a 1 bedroom at the hyatt place in Gilbert, AZ for $256 per night, plus taxes/fees or you could book our single family home that sleeps 8, includes free snacks, coffee, yard games, comfortable beds / furnishings, and is walking distance to Old Town Scottsdale for the current rate of $349 per night. Btw, our rates after spring training ends decrease to $179 per night. Regarding your comments on too many tasks required, we simply aim to keep a very clean, well appointed home, and be good neighbors in our community - we do not believe that taking out your own trash or tidying up the home before your departure is asking too much. We do not expect guests to clean or make beds, or take out someone else's trash, we're simply asking guests to be respectful of the home and not leave a huge mess for our cleaning service. We also provide our rental agreement at the time of booking, so if you had any issues with the rental agreement, perhaps we could have resolved that up front (we try to be flexible and accommodating to our guests). After your departure, we discovered that the wifi router needed to be restarted - I believe this is why you had issues accessing hulu, amazon, or the configured cable stations - if we would have known this was an issue for you, we would have taken care of that for you asap. But for future guests, you do have access to our amazon, hulu accounts / numerous channels

Wish you had contacted us about your issues - would have made a point to get this things fixed asap. We contacted the appliance repair company and they are replacing the dishwasher pump motor and ordered some minor parts to for the fridge and icemaker - which should be repaired within the next week or so. The bathroom faucet did have a drip and that has now been replaced. I personally checked the master shower and it works fine - believe the previous guest may have had some operator error in pulling out the shower trim and turning it the correct direction to hot. Couldn't replicate any variability issues with the water temperature, but did follow up on that matter and functionally test. Unfortunately, the take one leave one policy is not followed by some guests - like socialism / communism - the notion is well intended, but in practice, it falls apart. I can't confirm or deny that the guest didn't have 2 rolls of toilet paper in each bathroom at their check in, but there is ample supply of toilet paper in the laundry room. Our apologies regarding the cornhole game, the AZ summer heat warped and deteriorated the boards - they were thrown out and it's our fault for not replacing - again, our apologies on that.