Villa esclusiva, Tortuga Bay all'interno del Resort & Club Punta Cana

Frank - you and your family were a delight to host! Can't wait to host you again. :)

Same to you and your family, Vicente! Please come stay with us again!

Mike - we can't wait to host you and your friends again! And yes, we also love Altagracia! Thanks for staying with us and taking the time to write a review.

Thank you for taking the time to give us this wonderful feedback. We truly look forward to hosting you and your family again. :)

It was our pleasure to host you and your friends for your golf trip. Thank you for the great review, we certainly hope to host you again.

Rebecca, Thank you so much for taking the time to leave this lovely review. You and your family are welcome back any time! We loved hosting you and look forward to seeing you again! Robin (and the whole team!)

Danny, Thank you so much for taking the time to write a review of our Villa. We love sharing our little piece of paradise! You and your family were a delight to host… Please let us know when you would like to return to Punta Cana. We would love to host you again! 😃 Robin

We are so sorry about the hot water situation - as soon as we learned what the issue was, we contacted the company. Unfortunately, it took 36 hours for them to come and service the house. For this inconvenience, we offered you and your family a special dinner at one of our favorite restaurants on the resort. Dahiana, our house manager is always incredibly responsive. She visited the house at least twice during your stay - once, I think she missed you! Again, we truly apologize for the hot water issue. And we are very confused by the Westin - all are welcome at their restaurants, etc.!

Thank you so much for taking the time to write such nice things! We are thrilled that you all had such a nice time and that the birthday celebrations were good! Please come join us again - we would love to host you and your family in the future! :)

Katherine - it was so nice hosting you and your lovely family. We are thrilled you love the villa (and the resort!). Thank you for taking the time to put your thanks into words: I will relay your thoughts to the team. :) Please let us know when you would like to return!! Happy and healthy new year to all of you. Robin

Thank you, Tuti! Please let us know when you would like to return. You were a pleasure to host. :)

Thank you, Andy! Please let us know when you want to return! We will be thrilled to host you and your family again! :)

Carrie, Thanks for the review! We certainly enjoyed having your family stay at the Villa and certainly hope we can host you again... it was a pleasure working with you and I am glad we could accommodate you.. Until next time Jena

Hi Jennifer! We are so sorry you had an ‘off’ week with our cleaning staff. She is usually so helpful and usually enhances our guests’ stay. Not sure what happened that week and we apologize! I wish I had known you were looking for more pool towels! I would have directed you to where we store them! I’m glad you loved our home and the resort. Please visit us again! Robin

Carol - you and family are one of the reasons we love sharing our little piece of paradise. Was a PLEASURE hosting you. We can’t wait to ‘see’ you again next winter. 😍🌴

Kathy, Thank you so much for the wonderful review. We all work hard to please our guests. We look forward to hosting your family & friends again..

Cindy - we were delighted to host you and your group. The team and I are thrilled you had a great stay. Please let us know when you would like to return!! 😃

Ronald, Thank you so much for your lovely review. We do strive to be as responsive as possible! Too bad you got a golf cart that did not meet your expectations, but glad to hear it did not inhibit your enjoyment of the resort. We will investigate why only the Youtube app worked on the fire sticks... And we agree, Dahiana is an awesome house manager and Alta is a talented cook! :) We are already a good way into our post-winter season upgrades. We cannot wait to post new pictures when all is complete. Warm regards, Robin and the villa team

Thank you, Carlos! We were very happy to host you and your group at our villa. We are thrilled that you had a great time. Please come visit us again!

Sara - thank you so much for your thoughtful review. We are so glad you enjoyed both the villa and resort. It was my pleasure to keep in touch with you during your stay and I'm glad I added to the experience. I will pass on your lovely comments Altagracia and company. Please let me know when you would like to return. :)

Thank you for staying at the Villa. Our villa was renovated when we purchased it 3 years ago and the paint job was done by the contractors: please let us know if there was a spot that did not look right so that it can be addressed immediately. It was an unfortunate occurrence at the airport for you and your family, but as with every guest who visits our villa, a few days prior to your arrival, I sent an email with all the necessary contact information about pick up along with your flight information to be confirmed. Santana’s contact number, the villa’s phone number, as well as my cell number was in that email. Thank you for your kind words for Altragracia, she is an exemplary employee as are Chiquito and Santana. In one of the many emails your wife sent me, she stated that she and Susan felt “spoiled“ by the care Altragracia & Chiquito gave during your stay. The golf cart which was given to your family for use, free of charge (typically 70.00 per day is charged) is electric and needs to be charged overnight. As a group of eight, I did recommend a second cart for your group which was refused, we have never had a problem with it maintaining its charge for an entire day within a reasonable amount of trips to the beach club, Westin and then even to dinner. Bicycles as well are there for your enjoyment for no charge: we try to fix any issue immediately but this is the first I am hearing about the problem. Last I heard from your wife, she thanked me and responded that you would give a “Rave” review...I always strive to go above and beyond and respond to questions/requests/issues quickly and pleasantly.

Susann Thanks so much! So glad you had a wonderful stay! We look forward to you visiting again. Altragracia is wonderful we are thankful for her in many ways...

Thais Thanks it was our pleasure to host you and your family for the month. Our villa is truly a home away from home. Our staff is as amazing as the property itself if not better! We look forward to seeing you again and again. Safe travels home.

Hey Eileen, Thanks so much for your review.. Glad you enjoyed your stay! We look forward to hosting you and the family again... Jena