Whitefish Downtown Casa classica !!

This review is comical. We have consistently received fantastic feedback from guests before and after her stay. The situation stemmed from an honest misunderstanding by an employee who had been off for two days and did not see that we had approved an extended 11:00 a.m. checkout. At 10:20, she knocked on the door, unaware of the extension. The guest’s teenage daughter was inside, and our employee immediately apologized. Her daughter was very understanding. Unfortunately, the guest—who was not there to witness this—then called and berated our employee, leaving her visibly shaken. That is not acceptable. The guest subsequently contacted Vrbo requesting a refund and raised several other complaints that were never communicated to us during her stay. Regarding the smoke mentioned, we were experiencing wildfire smoke throughout the area. Although conditions had improved by the time of arrival, she asked for an air purifier, which I immediately purchased and delivered. We emailed to make sure everything was satisfactory regarding cleaning and maintenance. She mentioned nothing other than the purifier and was very appreciative. We heard nothing further until the checkout misunderstanding, followed by a request for a refund. We absolutely stand behind our employees. Mistakes can happen, and we addressed this one appropriately. What we cannot accept is an employee being verbally berated.Even though we knew a bad review would come. AI did not exist when we took these photos.

Thank you for the review. Hope you can come back again soon.

Thanks for being such wonderful guests...hope you can come back and visit us again really soon !! Thanks again:)

Thanks for your feedback. We just ask that if you use the hot tub later than 9:30 that the noise is almost non existent as it is in a neighborhood.

Thanks for your kind review. I wish you would have said something. The two white mini splits on the wall are air conditioners and also heaters. The remotes turn them in and heat really well. I will make sure there are labels on the units for future guests.