Villa a passi dalla Città Eterna in una pittoresca campagna con tutti i comfort

We are pleased you had a wonderful stay and it was very nice speaking with you. Please come again.

Grazie per il commento e per averci scelto... Spero di avere l'oportunita' per ospitarvi ancora ..

Thank you for your comments because customer feedback is important to us. I will address each of your concerns separately. First of all the house is on a GOLF COURSE, in which the website states quite clearly that it is PEDESTRIAN., which means NO CARS. I am not sure where you walked, but there are no walls to climb over as we have lived there for over 10 years. Secondly, the mocha is an 8 cup, 8 cup Italian, which means espresso not liters of American coffee. Perfect for 8 people drinking Italian coffee hence in Italy. A suggestion was given to accommodate. In addition, the iron works perfectly but nowhere does it mention a 5 star hotel where you have extra services like steam irons. It is a rb& b in the countryside. Thirdly, I was available 24 hours and during this time there was never a question about what to see in the area, again, we are not a full service 5 star hotel with reception but had the guest asked, I would have been more than pleased to suggest places to visit. On other websites, where possible, a guide is available that I created. Lastly, the television works perfectly as it was used days before their arrival. Also, the guest was asked multiple times if the problem was resolved but no answer. The villa states that check in and check out are self serve so I suggest that when renting, a guest should carefully read all information that was laid out clearly in black and white. I was available for questions, questions that were never asked.

We are sadened to hear that you were not pleased with your stay and will address some of the points you mentioned. This residence is pedestrian only, and although accessible with a vehicle, it is frowned upon by residents as children, animals and people walk freely not having to worry about cars racing by. The parking lot is maintained by the condo board and unfortunately out of our hands regarding decor. The villa was cleaned a couple of days before the arrival, and we have never encountered cleaniness issues, however, we did offer to send the cleaning staff that day to reassure the state ofvthe hom, but you told us hat it was not needed.Regarding the refrigerator, it is brand new. It is smaller than the larger refrigerator, not accessibile to guests, because since our guests stay a maximum of 2 weeks , the cleanup is easier for a small refigerator.The decoder and the shower were verified by the maintenance man and they work correctly. We did have an issue with the air condition, but it was doubled checked also and functions. In addition, regarding the outdoors, the villa is in the countryside, we cannot control the wildlife for example the birds. The irrigation system can temporarily halted if needed and this was offered as well however I was told it was not needed. Our commmunication was transparent and wecwere available 24 hours. Many concerns were addressed but we were told all was okay. I hope I was able to address all your concerns and safe travels.

We appreciate our guests reviews because we do believe that any feedback will help us improve a guest's experience. From your rating, we assume you were not satisfied with your stay. Please respond with your opinion so we can understand better your concerns.