Saldi estivi * mozzafiato Bonaire Oceanfront rinnovato SandDollar F10 2 Bd 2. 5 b

Thank you Chris for the positive feedback. We are happy to hear that you enjoyed your stay at Mermaid Sands. The island has been known for its world-class diving for a long time. It is refreshing to hear that snorkelers are finding Bonaire to be paradise too. We hope to host you again in the future.

Thank you for taking the time to review our property. Guests' positive feedback is important to us. We hope you will stay with us again in your future trips to Bonaire.

Thank you for your review of Mermaid Sands. We enjoyed hosting you and your sons. We hope that you created memories that will last a lifetime.

Thank you for taking the time to review Mermaid Sands at Sand Dollar F10. We are happy to hear you enjoyed your stay. We look forward to hosting you again in the future.

Thank you, MaryLou for your positive and thorough review of Mermaid Sands. Guest feedback is important to us as we use it to keep the condo up to date. We hope to host you again in the future. You were a 5-star guest!

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We really appreciate you taking the time out to share your experience with us—and we agree, the view of our unit is spectacular! We count ourselves lucky for guests like you. We look forward to working with you again in the future! Come back and see us soon.

Thank you so much for taking the time to leave such a fantastic five-star review of our vacation rental property! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words truly mean the world to us and serve as a great encouragement to us. We're delighted that you found our property to your liking and that it contributed positively to your vacation. We strive to create a welcoming and comfortable environment for all our guests, and it's incredibly rewarding to know that we succeeded in doing so for you. Providing exceptional experiences is our top priority, and we're delighted that we could exceed your expectations.

Thank you for taking the time to review our vacation rental. We appreciate you sharing your experience publicly so that other guests can easily find our little gem in Bonaire.

Wow! Thank you so much for your amazing five-star review of our vacation rental property! We're over the moon to hear that you had such a fantastic experience during your stay with us. Creating memorable experiences for our guests is what we strive for, and we're thrilled that we hit the mark with you. It's wonderful to know that our property met your expectations and provided the perfect backdrop for your vacation. We would be honored to host you again in the future. If your travels bring you back to this area, please don't hesitate to reach out. We'd love the opportunity to welcome you back for another memorable stay.

Thank you for your review. It's because of guests like yourself that make owning a vacation rental such a pleasure. We look forward to hosting you in the future.

Thank you so much for your glowing five-star review of our vacation rental property! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that our property met your expectations and contributed positively to your vacation experience. We strive to provide a comfortable and enjoyable environment for all our guests, and it's truly rewarding to know that we succeeded in doing so for you.

Thank you Keely for taking the time to review our vacation rental. It was a pleasure getting to know you throughout our chats. We appreciate your honest feedback of our home. We are happy to hear you found the condo to be a true home away from home. We strive for our guests to feel at home! We look forward to your return stays at Mermaid Sands F10.

Thank you Eric for your wonderful review. I enjoyed talking with you and learning about your family. I am glad you enjoyed your time on Bonaire. I hope you will stay with us again in the future. Your family was a 5 star guest!

Thank you for your feedback and for allowing us the opportunity to address your concerns. I am sorry to hear you had concerns about your stay, but I must address some inaccuracies in your review. We take great pride in maintaining high standards at our vacation rental, and we work hard to ensure our guests have a positive experience as noted by over 50 five-star reviews left on various social media platforms. I’ve reviewed our records and spoken with our cleaning and maintenance teams, and their reports do not align with the issues you've mentioned. I’m truly sorry to hear about your experience with the pillows during your stay. We take cleanliness very seriously. Upon further investigation, it became evident that the pillows in question did not belong in the Sand Dollar F10 condo. All of the remaining 12 pillows that were in the condo for your use are labeled with bold black Sharpie marker F10. Additionally, all remaining 12 pillows are in the highest quality zippered pillow protectors (to protect against all contaminants as well as bed bugs, dust mites and other undesirables). I am confident that you found this all to be true when you investigated for yourself the quality of the pillows. It is not uncommon for guests to travel with their own pillows from home. In this instance, it is obvious a previous guest left behind their pillows. Regrettably, it was overlooked by housekeeping and not identified as not belonging to the condo’s large rotation of bed pillows. For that, I am sorry. Thank you for your feedback regarding the air conditioning during your stay. I’m sorry to hear that you found it wasn’t cold enough, and I understand how important a comfortable temperature is for an enjoyable stay. We strive to provide a pleasant environment for all our guests, and I regret that we didn’t meet your expectations in this instance. Upon reviewing the air conditioning system with the leading local service company (Taverez) I want to assure you that it is functioning optimally and does not need any necessary adjustments or repairs. As you stated you have traveled to Bonaire many times. That said you should have been aware that air conditioning on Bonaire is not central air conditioning like in the United States. Your stay was during the hottest months of the year. Taverez and my Property Manager both explained that in a large, two-story space with vaulted ceilings, the air conditioning system can cool the area but cannot function as central air. It’s challenging to fully cool the two-story condo because the cool air tends to rise through the stairwell. To help with this issue, we provided several fans to improve air circulation. You reported to the Property Manager that the air conditioning in the bedrooms was cold and adequate. Those spaces are much smaller and confined making a split air conditioning work much more effectively. Additionally, all three air conditioning units are maintained (filters cleaned, gases checked for proper levels, hoses inspected etc.) every six months. The last service was completed on all three units in June 2024 (a few weeks before your arrival). I understand that you found the living room furniture to be dated. I want to point out that the furniture was shown in the photos you viewed before booking, and you mentioned multiple times how excited you were to stay in F10. With the exception of the end table and sofa base (sofa cushions were replaced) all furnishings are new and/or updated. You also confirmed with my Property Manager that the photos accurately represent the condo and its contents. On Bonaire, where space for trash is limited, it's crucial to be environmentally conscious. Instead of replacing furnishings, it's better to update and maintain them. Once again as a return visitor I would think you should be hyper aware of this. I'm unsure where the disconnect might be. I understand that it must have been frustrating to have been without internet access. However, I believe it’s unfair to be dissatisfied with the Wi-Fi issue when you chose to wait before informing me. I was notified that the issue was due to a plug not being connected, which is something that could have been resolved quickly. If you had contacted the property manager sooner, we could have addressed the problem right away. Instead, you chose to wait several days and reached out to the Property Manager, even though you were asked multiple times in the paperwork and signage around the condo to contact me directly. Again I’m sorry to hear that your stay didn’t fully meet your expectations, despite the partial refund we provided for the air conditioning. Based on your feedback, it sounds like a full-service hotel might better suit your needs in the future. They offer amenities and services that might align more closely with what you’re looking for.

Your kind words mean a lot to us, and they serve as a great motivation for us to continue delivering excellent service and maintaining the high standards that we are committed to. We sincerely hope to welcome you back again in the future for another wonderful stay. If your travels bring you to our area again, please don't hesitate to reach out to us. We'd be more than happy to host you once more and make your next visit just as memorable.