Disappointing Stay at The Foundry Room
The booking process was easy, but unfortunately, the experience and communication after booking left a lot to be desired. Any communication we did receive was extremely slow and not helpful, making it difficult to get assistance when needed.
The keyless door locks were tricky to operate and took several attempts to get them to unlock. For a three-night stay, we were provided with only one towel per person. The room also lacked several basic amenities, including a hair dryer and an iron/ironing board. The shower product dispensers were empty. Only two pillows on the bed. There is a Keurig coffee maker, microwave, and mini fridge, which were appreciated, but the overall amenities were very limited.
The biggest issue occurred on Friday, when Hurricane Isaias was passing through. During the storm, both windows in our room began leaking water, to the point that we had to use the bath mat, hand towels, and even a trash can to catch and soak up the water. We have video evidence documenting the situation. Unfortunately, with the lack of responsiveness from the host, we didn’t feel there was much point in reaching out for help.
On a positive side, the building is beautifully restored, the bed was comfortable, and we enjoy visiting Apalachicola. However, better communication, maintenance, and amenities are needed. We’re glad we kept our travel plans, but based on this experience, there are better places to stay!