Check-in process is 4/5 because you have to stop at rental office first and pick up keys. Not a big deal, but can’t be a 5 compared to keyless entry rentals. The home and views from it were beautiful. It was clean and comfortable. Shampoo, conditioner, body wash was provided in each bathroom. Had an issue with HVAC that was not resolved, I reported it via text, got an acknowledgment in return. No communication in between on a status, note left 3 days later from maintenance agreeing it was an issue, but it was not resolved. Communication about check-in and check-out were great, just not great on the report of a rental unit concern. Short-term rentals are extremely expensive, there’s no way around it, but you’d expect a major house system to function properly for the money you are spending. It’s different if the toaster did not work. To be clear, we did enjoy our overall stay and aside from the issue it’s a great rental property.