モントピーリアロウコテージズ、Garden Cottage

Firstly this review is mostly untruthful and in my opinion absolute tosh. I have over forty 5* reviews and I ask you please to read some of these before making up your mind about this property. Yes, this is a small 2 bedroom semi detached Victorian cottage, however it does have a lovely private garden and is in a prestigious location. This particular guest stayed for two weeks over Christmas and New Year with her partner and mother, but it was only on her return home that she started bombarding me with messages full of complaints and requests for a refund and this situation went on for six weeks before she finally posted this review. During her stay the guest never contacted me once, despite the fact that I messaged her on numerous occasions to ask if everything was ok and if she required anything. I was actually staying in my other rental cottage next door until Christmas Eve, so very much on hand and when I went home for a few days over Christmas I obviously had someone else on standby to sort out any problems, Half way through the stay someone went, by appointment, to change the bed linen and towels and again enquired if anything was required and was told there wasn’t a problem, although the person present at the cottage at the time wasn’t particularly pleasant, however I don’t believe this was the guest herself, but her mother. I will address some of the accusations, firstly she is correct in saying there is no washer/dryer, I’m afraid there is only a washing machine and a drying rack, plus an ironing board and iron. However, there is a cupboard full of cooking equipment including three frying pans of varying sizes and a glass salad bowl, although possibly not a ladle? Also, of course there is an electric oven, gas hob and microwave, so there is no reason whatsoever to dine out, unless one wants to. Not to mention there is dishwasher, so you don’t even have to get the washing up liquid out. What else? The “brown” rug in the sitting room is actually beige and does come from Ikea, although it’s certainly not second hand and was spotless on the guests arrival, unfortunately not so clean on departure! Obviously there is a waste bin in the kitchen and it is situated under the sink with an ample supply of black bin bags, when the bags are full they can then be placed in the dustbin located immediately outside, which is emptied weekly by the council. Why this guest felt the need to keep waste bags on the kitchen floor is totally inconceivable and beyond my comprehension.. As to cleaning equipment there is definitely a mop and bucket at the property together with a vacuum cleaner, sweeping brush and brush and dustpan, how else would we clean the cottage ourselves. The bed linen is laundered white cotton and we supply white bath sheets, as well hand towels, bath mats and tea towels, all of which are changed weekly, although there is always a supply in the cupboard should it be needed. We supply parking if arranged in advance and I did in fact give this guest some complimentary parking permits, should she require them over Christmas. I also left a lovely cyclamen plant, a mini Christmas tree, a bottle of Prosecco and a card wishing her a very Happy Christmas and saying yet again to get in touch if she needed anything. The nightly rental I charged was £175, which is actually quite reasonable for London, although I’m not quite sure how this equates to the thousands of dollars that's being quoted. I’m afraid it’s become blatantly obvious to me that this whole exercise has been an attempt to extract an unjustified refund, when none was forthcoming the guest then posted this damning review. A very distasteful and unpleasant situation.

Review translated by Google: Review # 9100216 "Feel like home-you feel good like at home" My family (my partner and our 13 year old son) and I immediately closed the cottage in the heart. It offers a pretty and functional furnishings and harmonious space dimensions; the two bedrooms are cozy, the beds comfortable. Everything is wonderfully clean and orderly. It also does not realize that it is a detached house; the walls are well insulated, not at all noisy. The highlight is the beautiful garden and the beautiful surroundings. Who loves parks and rest get their costs: Marble Hill and all'die other parks in the immediate area; also Hampton Court and Kew Gardens around the corner. At the station you can see St. Margaret's foot in 10 minutes by the nice streets of Richmond. The train ride to Waterloo Station takes 30 minutes. The sounding perhaps a little long. But we were in the evening always glad to escape the hustle and bustle and the crowds of the big city of London, The contact Val by e-mail in English works just fine. It responds to every question and also the parking problem in the Montpellier Row resolved favorably. For anyone who is not in the middle, but still want to do in London vacation, the ideal district. I would not hesitate to book it again.