Check in process was horrific. fine print the receipt claimed I was supposed to contact them 48’hours ahead so they could coordinate my check in. Who ever hears of such a thing, when they knew when I was checking in and all that was required is sending an email with the lock box key? Instead then on site manager never answered the phone when we arrived at 4 pm and after 2 hours we had to get a room elsewhere. We wish we had just stayed at that place but since we has PhD ahead in full for the 5 nights, the following day we spend hours again trying to contact the on site manager.
Only got response once we called the main headquarters number - which was again only an email with the lock box code.
Once we arrived the second night -‘of which they refused to reimburse the first night, I called the site manager for the wifi passcode at 9:30 pm - and she was amazingly rude claiming she doesn’t accept calls after 9 pm? Then maybe your email with details should have included the wifi password? Unbelievable.
As far as the place is concerned - none of the toilets pelted correctly - it was at best poorly appointed - not clean - and a horrible experience. These people do not want to do business apparently. AfterwRds I merely tried to get them yo reimburse the first night - and they refused because of the “48 hour coordination rule”. Again - I made the reservation - gave me a check in time of 4 pm and arrival time- and all that was needed was to send the email with the lock box code. I have never heard of such a silly unnecessary rule. DO NIT STAY THERE!!!!
Skip M.
2023 年 4 月に 5 泊滞在
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10/10 (非常に良い)
Richard
2022 年 8 月 11 日
Great accommodation, very centrally located within 10mins walking distance from the town.
We stayed there as a family of five during the 1st week of August 2022. The standard of accommodation was great (4.5 stars), with no concerns raised.
It is a great location when you have teenagers, as they can come and go as they please without requiring the parents in toe. The centre of Ballybunion is less then 10 mins walking distance and you will be on the beach within another 5 mins.
Overall highly recommended (4.5/5)
Additional you are not too far from Tralee, Killarney to enjoy a great day out as well away from the beach.
The only recommendation I would make would to increase the speed of the Wi-Fi setup within the house, as it limited our ability to watch Disney+, Netflix, internet access during the evening times. The average download load speed measured during the week was approx. 1Mb. This should be ideally be 40+Mb to cater fully for all out needs.
Richard
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10/10 (非常に良い)
Martin
2022 年 5 月 30 日
Manager Siobhan took great care of us.
Loved the location, peacefulness, comfort & convenience.
Martin
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10/10 (非常に良い)
2019 年 7 月 13 日
Spent a great week in Ballybunion. House perfectly located
Tennis court was a big attraction
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10/10 (非常に良い)
Eamonn
2019 年 7 月 6 日
On behalf of our families
The entire site was spotless. Bernie gave us a lovely welcome and she looked after us very well. The cottages are only a short walk from the town centre and are so convenient to all Ballybunion has to offer.
A small kids safe play area would be nice perhaps instead of the under used tennis court.