There were several issues with the cleaning. The vacuum cleaner was in a terrible state we were unable to use it due to the awful smell when it was switched on. The cushions on the sofas had'nt been removed and the sofas hoovered, there was debris down the sides, between the cushions and arms,. The oven needed a good clean. We cleaned the glass doors on the wood burner as they were so black we could'nt see the fire! The family bathroom was quite clean as was the downstairs WC but the couple who had the en-suite room were'nt happy with the state of their bathroom, and there was a sock behind a cushion on the chair in their bedroom. They left it there, but it was rather off putting, proving that the cleaning routine was'nt up to standard. We enjoyed our stay as we were with family and friends. The general overall view was that it's 3 star at best.