4/10 (不満)
Shardé M.
2026 年 1 月 20 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度
Overall:This property has strong potential, but our stay was disappointing given the price and the holiday timing.Pros:We stayed here with family during the Christmas holiday (December 2025). The owner was very communicative prior to arrival, responded quickly to messages, and allowed early check-in as well as an additional paid night. When issues arose, the property manager came promptly to address them. The home is located in a gated community with nice amenities, including a large pool and a complimentary beach shuttle.Cons:Despite the home’s appearance, it is in need of a significant refresh. The towels and washcloths were white but visibly stained. The sheets also had stains. The master bedroom toilet handle broke on the day we arrived. The hand soap dispensers were empty at check-in. The freezer ice maker broke during our stay and was not repaired.Housekeeping was another major issue. Service was limited during the holidays, and no backup arrangements were made. After we raised concerns, the owner suggested that we pay the housekeeper out of pocket to come the day after Christmas if we did not want to wait—after we had already paid full price for the stay. Housekeeping should be included in the rental fee, even during holidays. If the regular housekeeper is unavailable, a replacement should be arranged by the owner, not the guest.
Shardé M.
2025 年 12 月に 5 泊滞在
