Upon arrival at the apartment, we immediately encountered serious safety concerns. The front door would not stay closed or lock, and the patio door had a significant gap that our fingers could fit through. The cleanliness of the property was equaling alarming. We discovered approximately thirty bugs in the kitchen area (due to windows being left open), dirty dishes in the cabinets, stains on the kitchen chair cushions and the couch, hair in the shower, the bed mattress had visible stains (hard mattresses where you could feel the springs), clean laundry on the lines outside the kitchen window, and the toilet seat was broken and did not sit properly. We attempted to contact the host and she wouldn't answer the phone or address our concerns through text. We spent 3.5 hours on the phone with VRBO customer care and they got the host on the phone. The host only agreed to address the door issues and claimed someone would arrive in one hour. Despite our clear concerns about safety and cleanliness, we received no meaningful commitment to resolve the problems. We ultimately decided the apartment was uninhabitable and left to find other accommodations. Following our departure, the host cancelled our reservation and falsely accused us of violating house rules by taking a pass card - a claim that is completely untrue. We left everything as we found it. We had to pay for four nights at a hotel and remain in dispute with VRBO for a full refund. I am unable to upload my videos.