We really wanted to love this house, but unfortunately we were very disappointed with the cleanliness, maintenance, and management response.The home looked nice at first, but within hours we noticed major cleanliness issues. After walking barefoot, our feet were literally black. The floors clearly had not been properly mopped, and we found hairs in several beds when we pulled the sheets back—unsanitary! The next morning, we found a leaking sewer clean-out, debris on the rear deck, and outdoor cushions covered in animal hair.Advertised supplies were also missing, including beach towels, trash bags, dish soap and sponges. Management sent a cleaner after 3 PM, but none of the cleaning issues were addressed. She only provided some supplies, and we ultimately had to purchase our own sheets for two beds.Most disappointing was management’s response. Instead of following up on our concerns, they questioned our guest count. The home is advertised for 16 guests; we had 15.We also found dirty/stained glassware, disorganized cabinets, plumbing issues, and a very shaky upstairs porch bannister that is a safety concern. An unannounced man also entered the property while three teenage girls were in the pool for maintenance without prior notice.The home has potential and a great location, but it needs a deep cleaning, maintenance, and much better oversight. The biggest issue was not that problems occurred—it was how our legitimate concerns were handled by the property manager.