ヴァッレクルシスバリアフリーログキャビン、素晴らしいマウンテンビュー

This is the first time we received a low rating from a guest. It is for something that is already mentioned in the house rules section of our listing. Interestingly, this guest actually did not follow the house rules that she has complained about. She left lot of trash in the bathrooms, left dirty dishes in the dishwasher and several more. We appreciate guests who mention both good and less good aspects of their stay since it helps others make a balanced decision. Sadly, she only ranted about things that are mentioned in our listing and cabin rules agreement that she read and signed prior to her stay. We take good care of our cabin, love to share it with guests and we work hard to make their stay comfortable and relaxing. As I write this for our future guests, we are transparent and always have it in our listing about trash disposal and we provide location/time information. Our cabin is located on a ridge with beautiful views and tranquility but it also attracts bears other wildlife regularly so we cannot leave trash outside. It is in a historic and rural part of the county that has limited town services and no trash pickup. We take away our own trash to the center and ask our guests to plan accordingly. Most housecleaners have small cars filled with cleaning equipment, linens etc and drive from house to house and not able to take trash with them. This is usually not an issue because our guests are aware of it since they have read and accepted the house rules before sending a booking request. Our check out instructions are there to help guide them to leave the cabin as they found it. Many rural mountain homes in the area have the same and we have stayed in some of them before. We understand that if guests are unable to do something before check out, they can let us know.

Thank you for the reviewing your stay. Happy to know you enjoyed the cabin. Sorry to hear about your inconvenience with trash disposal. Our closest trash center is open every other day until 7PM, I wish it was open every day. Since it is open until 7PM on Saturday, we usually throw most of our trash out on Saturday evening. That way, we have very little trash accumulated overnight before Sunday AM check out. There is a another location close to town that is open all days. All location/time posted in our cabin. We mention it in our listing and ask our guests to plan accordingly. Commercial trash collection companies are not allowed to use our county trash disposal centers.