My husband and I were visiting Savannah with his family from the UK. We arrived late on our first night, and there was no bedding for the fold out. The property manager said the cleaner must have forgotten it so she agreed to bring it to us but it took an hour. Then we found a cockroach on a wall in one of the upstairs bedrooms. It's the south, so I apologized and they all went to bed a bit freaked out while my husband and I sat up waiting for our bedding. My mother in law slept with the light on to keep roaches away. We toured Savannah the next day - beautiful city. We came back that evening and there were two VERY LARGE palmetto bugs in the kitchen. We were planning to sit on the patio for tea but everyone was too freaked out to sit outside where there were more roaches. We found ANOTHER roach upstairs before bed that night. I called the company and asked if they had any other bnb's we could swap to, but there was "nothing clean and ready". No one slept well at all, obviously after 4 roach discoveries total. On our last morning, my mother in law found yet another roach in her shower, and opted to skip it and wait til we got back home to NC to shower. Check out is 11:00 am, but when we returned from breakfast around 10:30, the house had been cleaned already, and my mother in law's charger had been removed from the property. We had to call again and waited for the cleaner to bring it back. I travel a ton, and have never had to call about anything, much less call 3 times.