The reservation process and communication with the host were excellent. The location can't be beat, close to restaurants, coffee shops, the train station, Time Out market, etc. It is noisy at night, didn't bother me, but note that there is a bedroom that doesn't face the main street that is quieter. The apartment was very clean however I suggest vacuuming the fans as they were super dusty. After staying at two other properties in Portugal, one with virtual check-in and another with an agent meeting us at the location, perhaps you might consider going this same route. It was a little much after flying internationally to be dropped off at the check-in facility to have then to walk with luggage to the apartment. We thought it was closer (our fault) and we didn't account for the hills (also our fault). We could have possibly taken an Uber, but again it looked so close. Anyway, just a suggestion. The checkout process was easy. This is a spacious, airy, wonderfully located apartment and we recommend it wholeheartedly.