3エンスイートベッドルーム、フルキッチン、5つの敷地内プールへのアクセス、ディズニーから数分の再会コンド！

Steve was a great guest. We have a super housekeeping team and are on premise for anything that may arise.

Thank you Michelle, for the kind review! Please contact us again when in Orlando - we would love to have you back!

We certainly hope to see you again! Thanks for being such great guests!

We are glad to hear that this guest had a great time and found the property spotless. Regarding the scent, we will alert housekeeping to this and will look into it. We work very hard so that every guest has a Five Star stay!

It was a pleasure to have you as our guest and hope to see you again on your next visit to Orlando! Thank you for feedback and for bringing the dryer to our attention. We are sending an appliance tech to take a look at it. Hope to see you soon!

We are in the process of updating the carpet to high-end, plank style flooring. Recently we did have a water issue resulting from the unit above. The carpets got wet and were professionally cleaned. To avoid this issue in the future, the new flooring is scheduled to be installed in early May. If there were issues with mold, unsure as to why this guest, who was in touch with us during their stay, would not have mentioned it – the cleaners would have been sent back immediately. Same with unsatisfactory kitchen items, we would have been happy to replace anything needed and are looking into that now. Communication is key. We are in touch with our guests and are local - available to address any request they may have during their stay.

First, we’d like to state that this condo is EXACTLY as pictured. Upon arrival these guests actually commented on how clean the unit was. Shortly after, they started to complain that the sliding glass door out to the patio had no screen. We explained that this unit does not have a screened door because they are frequently left open with the AC running, which is not only bad for the AC unit, but also the owner, and even the environment. They then claimed that the AC was not working properly, but once we informed them that the AC is a brand-new unit installed less than a month ago, they moved on to try and find/create other things to complain about. Please look at all the previous reviews on this lovely condo. In today’s online environment, we rely on truthful and honest feedback. It’s unfortunate that some abuse this platform to deliberately harm a brand, service or product, but that’s the world we live in today.

I am sorry that you feel this luxurious condo was only worth a 3 star review. Had you mentioned something about a smell during your lengthy stay we could have addressed it and rectified the situation. As far as toilet paper, we leave a generous supply of toiletries, paper products as well as dish detergent, laundry detergent and trash bags. We notify guests in their arrival instructions and welcome letter that you are responsible after the initial supply runs out. You were in the property for two weeks so yes, that initial supply of toilet paper would most likely run out. I hope you consider staying with us again. Five Star Villas Property Management

Thank you Laurie! We look forward to having you come back again!