2/10 (非常に不満)
zakira B.
2021年11月10日
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Booking cancelled on the day
We were booked to stay at this property, the night before I checked my emails to see if any new messages were added but there wasn't at that time. So the day of the stay we headed out early to make the most of the day. after we had finished our trek we got in the car around 2.30pm and headed to the property. 5 minutes before we got there I decided to check my email for details of how to get into the property. To my shock I see a message saying our booking has been cancelled and a refund been payed back. In a panic I go and check my messages. I was sent message in the morning saying they had an issue at the property and can give it to us maybe by 7pm. Because I had not given a message back they just cancelled it. We had come prepared with food some of which had to be binned and we were left with nowhere to stay. We were very disappointed and then had to pay more and book into a hotel to stay.
zakira B.
2021 年 10 月に 1 泊滞在
