The resort, its rooms, restaurnmants and pools are very very nice. If you dont want to leave the hotel, then this place is for yo. For us, it was way too far from the main hotel zone (25-40 min drive) to go shopping or eat out at different non-resort resturants. The staff was really quite professional and as all of Cancun very tourist oriented. Personally I feel Villa del Palmar,save for its locatio us a 5 star resort.