山荘

Colonels Rest

Colonels Rest

Colonels Restの写真ギャラリー

リビング エリア
屋外ダイニングエリア
レストラン
専用キ�ッチン
リビング エリア

口コミ

10段階中9.8
最高に素晴らしい
ベッドルーム 5 室バスルーム 4 室定員 10 名

人気の設備とサービス

  • 敷地内駐車場あり
  • キッチン
  • 洗濯機
  • バルコニー
  • WiFi (無料)
  • 乾燥機

周辺ガイド

地図で表示
Sandown, Isle of Wight
  • Place, サンダウン ビーチ
    ‪徒歩 2 分‬
  • Place, ヤパーランド ビーチ
    ‪徒歩 2 分‬
  • Place, アイル オブ ワイト動物園
    ‪徒歩 7 分‬
  • Airport, サザンプトン (SOU)
    ‪車で 101 分‬

客室 & ベッド

ベッドルーム 5 室 (定員 10 名)

ベッドルーム 1

キングベッド 1 台

ベッドルーム 2

シングルベッド 2 台

ベッドルーム 3

シングルベッド 2 台

ベッドルーム 4

キングベッド 1 台

ベッドルーム 5

キングベッド 1 台

バスルーム 4 室

バスルーム 1

トイレ · シャワーのみ

バスルーム 2

浴槽 · トイレ · シャワーのみ

バスルーム 3

トイレ · シャワーのみ

バスルーム 4

トイレ · シャワーのみ

その他のスペース

キッチン
バルコニー
庭園
ダイニングスペース

この施設について

Colonels Rest

The Island Holiday Company invites you to Colonels Rest, a Luxury Beachside Townhouse with Sea Views. Located just moments from the golden sands of Sandown Beach, this beautifully designed four-storey townhouse offers a luxurious coastal base for exploring the Isle of Wight.



Book direct with The Island Holiday Company for the best rates, discounted ferry travel, and exclusive guest benefits.



About the Property



Bright, contemporary interiors combine comfort with style, featuring underfloor heating throughout, high-speed internet, and thoughtfully designed spaces perfect for relaxing after a day by the sea.



The heart of the home is the first-floor open-plan living space, designed for sociable living and entertaining. Floor-to-ceiling patio doors open onto a front-facing balcony with panoramic views across Sandown Bay, where you can enjoy morning coffee while watching ships pass on the horizon.



Inside, the stylish kitchen is fully equipped with modern appliances, a breakfast bar, and plenty of workspace for preparing meals. The adjoining dining area and comfortable lounge seating create the perfect place to gather with family or friends in the evening.



Across the ground and upper floors you’ll find five beautifully furnished bedrooms, each with its own Smart TV. Many of the rooms enjoy private balconies or views across the sea or Brading Downs, giving guests their own peaceful spaces to relax.



The top-floor king-size suite features a private balcony and en-suite shower room, while another king bedroom opens onto a spacious rear terrace with sun loungers and an L-shaped outdoor sofa an ideal spot to unwind in the afternoon sun.



With private parking for two cars, an EV charging point, and Sandown’s restaurants, cafés, and attractions all within a short stroll, this home offers the perfect blend of comfort, location, and coastal charm.



Whether you're planning a family seaside holiday, a coastal retreat with friends, or a relaxing island escape, this elegant townhouse places you right in the heart of Sandown’s beautiful bay.



Accommodation



Lower Ground Floor

Entrance: door to property, from the parking space at the rear of the property

Garage: table football

Ground Floor

Bedroom 1: zip and link super king bed (can be made as a twin on request), Smart TV and en-suite

En-suite: shower cubicle, wash basin and toilet

Bedroom 2: zip and link super king bed (can be made as a twin on request) and Smart TV

Bedroom 3: zip and link super king bed (can be made as a twin on request) and Smart TV

Bathroom: bath, shower cubicle, toilet and wash basin



First Floor

Open plan kitchen/ diner lounge: American-style fridge/freezer, dishwasher, gas hob, electric oven, coffee machine, kettle, toaster, breakfast bar, dining table with chairs and bench seating, 3 sofas, TV and patio doors leading to a balcony, with sea views and exterior furniture

Utility room: washing machine, tumble dryer, vacuum cleaner, iron and board



Second Floor

Bedroom 4: king size bed, Smart TV, balcony and en-suite

En-suite: shower cubicle, toilet, wash basin and heated towel rail

Bedroom 5: king size bed, balcony and en-suite

En-suite: shower cubicle, toilet, wash basin and heated towel rail



Outside

Balconies with outdoor furniture

Private parking for 2 cars at the rear of the property. In addition, some visitor spaces are available, on a first come first served basis.

Electric Vehicle charging point (charges noted below)



Dine In Style with Yhangry



We’ve partnered with Yhangry to bring exceptional private-chef dining directly to Pebble Beach. From arrival meals to celebration dinners, enjoy restaurant-quality cuisine in the comfort of your holiday home.

Prices from £30 per person.



Contact us to plan your getaway menu and experience luxury dining at home.



Perfect for

Family holidays

Group getaways

Coastal walking breaks

Seaside escapes, with Sandown beach, attractions, cafés, and restaurants all within easy walking distance.



Guest Benefits (Book Direct)

When you book direct through The Island Holiday Company, you’ll receive:

Exclusive discounted ferry travel to the Isle of Wight

Best Rate Guarantee

Priority early check-in late check-out requests

Personal local assistance from our Ryde-based team



Also available on Airbnb and Booking.com, but guests who book direct enjoy the best rates and full access to our exclusive perks

Book Colonels House Direct Now



Key Features



Prime Sandown beach location seconds from the seafront

Sleeps up to 10 guests (max 8 adults)

5 bedrooms and 4 bathrooms

Sea views across Sandown Bay

Multiple private balconies and outdoor seating areas

Spacious open-plan kitchen, dining and living area

Underfloor heating throughout

Smart TVs in every bedroom

High-speed broadband

Private parking for 2 cars

Electric vehicle charging point available

Family attractions, cafés, restaurants and shops within walking distance



Location



The property sits just steps from Sandown Bay, one of the Isle of Wight’s most popular sandy beaches. The sweeping bay stretches from Culver Down’s dramatic chalk cliffs to the traditional seaside town of Shanklin, creating miles of golden sand perfect for swimming, sunbathing, and coastal walks.



Across the road you’ll find Sandham Gardens, a fantastic family attraction featuring crazy golf, go-karts, climbing nets, and a children’s play area.



A short stroll along the seafront leads to Yaverland Beach and the Wildheart Animal Sanctuary, home to rescued lions and tigers.



Sandown’s lively seafront offers traditional seaside fun, including cafés, restaurants, amusements, and the pier, while the surrounding bay is a popular destination for paddleboarding, sailing, windsurfing, surfing, and kite surfing.



The coastal path continues along the revetment to nearby Shanklin, where you can explore the charming Old Village and picturesque Shanklin Chine.







Guest Essentials Important Information





Guests can choose to pay a non-refundable damage waiver (£75) or provide a pre-authorised security deposit (£500) before check-in. (The deposit is only charged if damage is reported within 7 days after departure.)



There is a charger for an electric car at the property. Should you wish to use this during your stay there will be an additional £40 charge per stay, per week. Please do make us aware at the time of booking in advance of your stay if you require this service, so we can arrange to take payment.



No stag or hen parties.

No smoking or vaping indoors.

Linens and towels provided (please bring beach towels and cot linen).

Please respect the property and neighbours during your stay. A breach of these rules may result in forfeiture of your security deposit.



Caretaker details:



The Island Holiday Company manages this property in full. Should you need assistance during your stay, our local Ryde-based team is available Monday–Friday, 9am–5pm, with an out-of-hours emergency service at weekends. Full details are provided in your property brochure on arrival.

日付を指定して料金を検索

類似した宿泊施設

ハウスルール

チェックイン : 16:00 以降
代表者の最低年齢 : 18 歳
チェックアウト : 10:00 より前
default

お子様

子供の利用可 : 3 ~ 17 歳
default

イベント

イベント不可
default

ペット

ペットとの宿泊不可
default

喫煙

喫煙不可
Checkin 16:00-23:45

重要事項

ご宿泊に際して

施設番号 : 10872464
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
客室の遮音性については保証いたしかねます
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです

周辺地域について

サンダウン

この山荘は、サンダウンのウォーターフロントにあり、テーマパーク近くに位置しています。ポーツマス ヒストリック ドックヤードとシャンクリン・オールド・ヴィレッジは、地域を代表する観光スポット。また、アイル オブ ワイト動物園やアマゾン ワールド動物園も人気があります。ワイト島のドンキー サンクチュアリとガーリック ファームも訪れる価値のあるスポットです。
地図
Sandown, Isle of Wight

周辺情報

  • サンダウン ビーチ - 徒歩 2 分 - 0.2 km
  • ヤパーランド ビーチ - 徒歩 2 分 - 0.2 km
  • 恐竜の島 (博物館) - 徒歩 6 分 - 0.5 km
  • アイル オブ ワイト動物園 - 徒歩 7 分 - 0.7 km
  • サンダウン ピア - 徒歩 10 分 - 0.9 km

交通案内

  • サンダウン駅から徒歩 15 分
  • サザンプトン空港 (SOU) から車で 109 分

レストラン

  • ‪Castle Inn - ‬徒歩 11 分
  • ‪Fat Harry's - ‬徒歩 7 分
  • ‪Jolly Sailor - ‬徒歩 1 分
  • ‪The Reef - ‬徒歩 5 分
  • ‪Bellamys Bistro - ‬徒歩 6 分

よくあるご質問

Colonels Restはペットと宿泊できますか ?

いいえ、ペットは同伴できません。

Colonels Restの宿泊料金はどのくらいですか ?

2026 年 5 月 15 日 現在、2026 年 11 月 4 日 に大人 2 名でColonels Restに 1 泊した場合の最低料金は ¥247,304 (税およびサービス料別) です。この料金は、今後 30 日間の 1 泊あたりの料金において過去 24 時間に見つかった最低料金に基づいています。料金は変更される場合があります。ご希望の日付を入力して、正確な料金をご確認ください。

Colonels Restの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

Colonels Restのチェックインは何時ですか ?

チェックイン開始は 16:00 です。

Colonels Restのチェックアウトは何時ですか ?

チェックアウトは 10:00 です。

Colonels Restはどこにありますか ?

ウォーターフロントにあるこの山荘は、サンダウン ビーチ、恐竜の島 (博物館)、ヤパーランド ビーチから徒歩 10 分圏内です。サンダウン ピアおよびアイル オブ ワイト動物園も 15 分圏内です。サンダウン駅まで徒歩 15 分、レイク駅まで徒歩 25 分です。

口コミ

9.8

最高に素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 32 件の口コミ中 29 件が非常に良い
評価 8 - 32 件の口コミ中 2 件が良い
評価 6 - 32 件の口コミ中 1 件が普通
評価 4 - 32 件の口コミ中 0 件が不満
評価 2 - 32 件の口コミ中 0 件が非常に不満

10/10

清潔度

10/10

チェックイン

10/10

コミュニケーション

10/10

ロケーション

10/10

掲載情報の正確さ

口コミ

パートナーサイトからの口コミ

10/10 (非常に良い)

Nicki

Great family break in a lovely house

Living space and decor.. also clean throughout, and great location
パートナーサイトからの口コミ

10/10 (非常に良い)

Craig

We had a wonderful relaxing time, thank you very much.

Great location with stunning views situated very close to Sandown town.
パートナーサイトからの口コミ

10/10 (非常に良い)

Melanie

We’ll be back!

Spacious house for 8 adults, enough cutlery and condiments to dine in. Loved the proximity to the sea and comfortable beds. Plenty to do in Sandown and the beach was lovely. The biggest shame for us was the privacy glass. We chose this house for the views as my mother had an operation and needed to rest while we had fun. She couldn’t see the sea at all unless she stood up-other properties in the same block had clear glass. There was everything you needed except oven gloves and a hand towel, you wouldn’t think to bring these.
VrboOwnerからの返信 (投稿日 : 2026 年 2 月 19 日)
Thank you for your feedback, we’re delighted you enjoyed the spacious house, comfortable beds, and fantastic location near the sea and Sandown’s attractions. We’re sorry the privacy glass affected your ability to enjoy the view. This feature is part of the building’s planning requirements when the property was built. Thank you for noting the missing oven gloves and hand towel, we will ensure these are provided for future guests. We hope to welcome you back again. The Island Holiday Company
パートナーサイトからの口コミ

10/10 (非常に良い)

Thank you for a wonderful stay

Thank you for a wonderful stay. The house was beautiful and such a great location. We had a fabulous time spending time with our family
パートナーサイトからの口コミ

10/10 (非常に良い)

Sandra

Wonderful stay

Spotless and extremely well equipped home. It felt very spacious and, of course, those spectacular views. Loved it and hope for a return visit.
VrboOwnerからの返信 (投稿日 : 2024 年 7 月 23 日)
Dear Sandra, Thank you for you lovely review and feedback. We hope to see you again on your next visit to the Isle of Wight. The Island Holiday Company
パートナーサイトからの口コミ

10/10 (非常に良い)

Clare

Excellent house in Sandown

Well appointed house, ideal for a group or large family holiday. A cafetière would be a welcome addition to the kitchen and a couple of the bedrooms would benefit from privacy blinds as they are overlooked. Also we appreciate that this is a deliberate design feature, but the wonderful balconies having opaque glass means you can’t see the views unless standing up or on a high chair.
VrboOwnerからの返信 (投稿日 : 2025 年 10 月 14 日)
Thank you for your feedback! We’re delighted to hear you found the house well appointed and ideal for a groupfamily holiday. We appreciate your helpful suggestions regarding the cafetière, privacy blinds, and balcony design — we’ll share these comments with the owner for future consideration. We’re so glad you enjoyed your stay overall and hope to welcome you back to the Island again soon. The Island Holiday Company
パートナーサイトからの口コミ

10/10 (非常に良い)

I recently had the pleasure of staying in Colonels House along with my family

I recently had the pleasure of staying in Colonels House along with my family. It was amazing. The best accommodation on the Island by far. Clean, comfortable, lots of room and great view of the beach. Ideal location for families. Thanks for such a fantastic holiday home
パートナーサイトからの口コミ

10/10 (非常に良い)

Marion

Fantastic Accommodation

Its spacious, luxurious, well located with every household amenity included - well worth the money. Looking forward to a return visit. Possible aerial installed in lounge rather than streaming only.
VrboOwnerからの返信 (投稿日 : 2024 年 10 月 24 日)
Thank you very much for your review, we're really glad you enjoyed your stay.
パートナーサイトからの口コミ

10/10 (非常に良い)

Thanks a lot

Thanks a lot. Really enjoyed our stay. Great house and the nstructions are all set up really well.
パートナーサイトからの口コミ

10/10 (非常に良い)

David

Excellent

A very spacious house. The standard of furniture and fittings is very high and it was exceptionally clean. I was also impressed with the quality and professionalism of staff at Island Holiday Company. The beach is so close and that was a real bonus.
パートナーサイトからの口コミ

10/10 (非常に良い)

Emma

Beautiful house.

Loved the house, plenty of space ,modern and comfortable.Company was very good to deal with, helpful and friendly. Great to be right opposite a lovely beach. Empty the dishwasher before new guests arrive and make sure things are clean before they are put away ( we found 2 filthy pans)
VrboOwnerからの返信 (投稿日 : 2024 年 10 月 24 日)
Thank you for your review, We're glad you enjoyed your stay in the house, we do appreciate all feedback and have spoken with the cleaning team about the situation with the pans, it is regretful that the previous guest had not left the pans in the greatest condition before they departed, and where your own stay following theirs was a back to back booking, it left the cleaning team a short window in order to get the town house fully changed over. Any crockery cutlery etc that was left dirty, had been put in the dishwasher, to ensure that the house could be worked upon, but we appreciate the wash cycle was not fully succesful in removing the dirt from the pans completley, We have this noted and will be working with the team on what can be done to stop this happening in future. We hope it didn't impact to negatively on your stay. and hope that we can welcome you back to the Island again in the future.
パートナーサイトからの口コミ

10/10 (非常に良い)

We stayed for 5 nights and had a brilliant time

We stayed for 5 nights and had a brilliant time. The house is so well equipped, is in a perfect position for the beach, playground, amusements and Island attractions. The whole family really loved the house. It is across 4 floors so we are all a little bit fitter now having climbed more stairs than usual. There is also some building works next door but we barely heard anything at all.
パートナーサイトからの口コミ

10/10 (非常に良い)

Ruth

Beautiful house in a fabulous location

The house is huge! It’s very nicely decorated and there was plenty of room for everyone. The off-street parking takes the street out of finding a spot and the location meant we could easily walk to all of Sandown’s amenities. We had two kids with us (6 and 3) and it worked well with them as we could put them in a twin room at the back of the house but still have a nice en-suite room next door for the parents. We had such a brilliant week, our third year in a row visiting the island, and will definitely try to book into this house again next year. Honestly, it was just lovely! We were very impressed. If pushed, it would have been nice to have some oven gloves and some plastic/picnic crockery/cups etc that we could use for the kids and possibly for on the balconies.
VrboOwnerからの返信 (投稿日 : 2025 年 9 月 1 日)
Thank you for such a lovely review! We're so pleased the house worked so well for your family and that you enjoyed the space, location, and layout — especially with the little ones. It’s great to hear you had another brilliant week on the island! Thank you also for the helpful suggestions — we’ll pass those on to the owner to consider for future guests. We'd love to welcome you back again next year! The Island Holiday Company
宿泊者限定の口コミ

10/10 (非常に良い)

Tim R.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

BRILLIANT PROPERTY

We stayed for 5 nights and had a brilliant time. The house is so well equipped, is in a perfect position for the beach, playground, amusements and Island attractions. The whole family really loved the house. It is across 4 floors so we are all a little bit fitter now having climbed more stairs than usual. There is also some building works next door but we barely heard anything at all.
2024 年 4 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Tim, Thank you every so much for taking the time to leave us with your wonderful feedback. We are so pleased to hear you had a wonderful stay and would be more than happy to host you and your family again in the future! Warmest regards, The Island Holiday Company
パートナーサイトからの口コミ

10/10 (非常に良い)

Thank you very much for the holiday stay at Colonels House we had a lovely relaxing time, the view a

Thank you very much for the holiday stay at Colonels House we had a lovely relaxing time, the view across the bay are top notch and the accommodation is outstanding, extremely spacious and very quiet even blocking out the road noise from below. I highly recommend to anyone thinking of staying here as it is well worth the price, it is well situated mere footsteps from the beach and only a few minutes walk into Sandown town and attractions themselves. We will definitely be looking at a return visit ourselves. Thank you again for accommodating our stay. Many Thanks Kind Regards Craig and family.
パートナーサイトからの口コミ

10/10 (非常に良い)

Nancy R.

Beachfront Condo

This new, four story lodging was good for our group, even though some of the elders didn't like the stairs. The balconies allowed our group to have private time. During our four night stay we needed to buy more toilet paper and paper towels, this was disappointing. I might suggest creative labeling of the cabinets so the hidden doors for the appliances don't break down. Overall, a lovely spot for an Isle of Wight getaway.
パートナーサイトからの口コミ

10/10 (非常に良い)

David

Superb accommodation

Almost brand new building in pristine condition. 5 nice bedrooms, 3 with en suite bathroom. Sitting room, dining area and kitchen all in one on the same floor. Kitchen excellent with everything needed. Huge television in sitting room and smaller ones in the bedrooms. A lot of stairs. I don’t think you can.
VrboOwnerからの返信 (投稿日 : 2024 年 6 月 17 日)
Thank you very much for your review. We're glad you enjoyed your stay.
パートナーサイトからの口コミ

10/10 (非常に良い)

Jimmy

Great place, big spacious right on the beach.

Great location, really good customer care from the team when we rang them. Good bedrooms. Kitchen had nice big fridges, balconies and bathrooms also great and lots of hot water. Blinds are rubbish and don't black out the light at all in most rooms. Fine this time of year, but in the height of summer is will be very difficult to get the kids to sleep with. Also it is a big place so great for families but lacking some children's amenities, specifically some plastic cutlery knives and forks for kids.
パートナーサイトからの口コミ

6/10 (普通)

Lovely house, but building work unbearable

The location of Colonel’s House is perfect and the house itself was lovely, it was also clean and comfortable, the fixtures and fittings were all good quality and had everything we needed. The building/construction site is right next to Colonel’s House, our cars were blocked in the drive on numerous occasions by builders vans, which meant us constantly having to get there attention on site to get them to move their vehicles. There was not “some noise”, there was noise all day, we were woken up every morning between 7.20am and 7.50am when the crane started up and the builders started work, this noise continued through the day without a break until 4.40pm/5.00pm when the builders went home. The noise was so loud if you sat on the balcony you couldn’t hear the person sitting next to you talking. We all lead busy hectic lives and came on holiday for some rest and relaxation which unfortunately we didn’t get at Colonel’s House.
パートナーサイトからの口コミ

10/10 (非常に良い)

Another excellent stay

This is a perfect holiday location. The only thing that lets this house down is one set of keys. There were 3 groups staying so we had to use lockbox which isn’t ideal at the back of the house when using the front door! If another set of keys can’t be provided then a second lock box at the front would be a big help. Other that this we had a fantastic break. Thank you.
パートナーサイトからの口コミ

8/10 (良い)

Location, location

Excellent position. Yards from the beach and sea, good restaurants within short walking distance and a home from home.
宿泊者限定の口コミ

10/10 (非常に良い)

Rachel W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Group holiday

Such an easy process from start to finish. Booking was easy, property was superbly placed and everything that was needed was catered for. I'd definitely use the holiday company again.
2022 年 8 月に 7 泊滞在
パートナーサイトからの口コミ

10/10 (非常に良い)

A lovely week with a view

Fantastic week stay. Views and location are just perfect. The house is beautiful. Please be aware the accommodation is over 4 floors and it’s a long way from the bottom to the top! This was not a problem for us and the views from the top balconies are beautiful. The house is very well kitted out. The only thing that let it didn’t for us was the beds. They are all very firm so no one slept that well. We’d definitely come back again though and hope to! Thanks for having us.
パートナーサイトからの口コミ

8/10 (良い)

Elizabeth S.

A mixed experience

Colonels rest is a beautiful property, right on the seafront. Ten of us stayed for a week, four adults six children. When we arrived something was wrong with the heating. It's a very complicated system where every four feet has a different thermostat. The first night we couldn't get bedrooms above 16/17. The showers were also scalding hot and couldn't be turned down. I alerted the holiday company the next day, they responded very quickly and the heating issue was resolved centrally I assume via an app. However, the hot water problem wasn't resolved until day five of the trip - and I believe time was wasted sending an unskilled worker when I had confirmed it wasn't a quick fix of turning down the boiler. By the time the plumber came and fixed it, we had four days of only a single usable shower for 10 people. Hopefully these issues were bad luck on our part, but there are also some strange quirks about the property. No master bedroom with an ensuite and a sea view, so you need to choose between one or the other. Not enough plug points in the kitchen - one over the draining board! Kitchen and living room two floors up from car parking so for carrying shopping/cases it's a pain. Only one toilet that isn't connected to a bedroom in the whole place. Complicated system for washing machine and oven. It was very reasonably priced (off season) but in the summer it was listed for about 5 times the price, and I would have been dissatisfied. Having said that - it's directly on the beach, spotlessly clean, and the company did respond quickly every time I messaged them. So, a mixed bag!
VrboOwnerからの返信 (投稿日 : 2022 年 5 月 11 日)
Dear Elizabeth Thank you for your review, We do appreciate and acknowledge that there were a few difficulties with the property during your recent stay. You arrived on the evening of Sunday the 13th February and first contacted ourselves by email on the evening of Monday the 14th at 7.34pm outside of our usual working hours to notify ourselves of the issues you were experiencing, we responded within an hour that same evening to resolve the heating issue. You are correct the following morning the hot water issue was still unresolved, we did send a member of staff out to see if he could quickly resolve the issue for you. We appreciate this did not yield the result we hoped for, we then immediately contacted our plumber who was at their earliest, able to get to you on the Thursday. We did try to get someone sooner but as it was not classed an emergency situation, this was under the circumstances the earliest, we could have them arrive, our apologies. We do agree it was bad luck, you had these issues during your stay, but we're glad you acknowledge we did, at all times, look to do, what we could, to get the property functioning as soon as we could, based on your own communication with ourselves. The layout of the property is as advertised for a town house, we shall pass your comments on to the owner though. The welcome folder inside the property should contain all the information relevant for all appliances and how they work. we will double check that these are still, all in place for future guests. We’re glad, despite the slight issues you found the property spotlessly clean. Thank you for your feedback. The Island Holiday Company
パートナーサイトからの口コミ

10/10 (非常に良い)

David B.

Good base for touring the island

The house is new-build and in excellent condition. It is well equipped and has fine sea-views. Sandown itself is a little run down (several hotels stand empty) and doesn't seem to have many restaurants, pubs etc. However, it is ideal for a family group with children where the intention is to dine in the evening. It has many attractions suitable for young and old - dinosaur museum, zoo, crazy golf, beach and cliff walks and an excellent Roman villa nearby with an opportunity to create a mosaic/tile. There is also a pier. Sandown proved a good base for touring the island.

オーナーについて

オーナー : The Island Holiday Company

オーナーのプロフィール画像

言語 :

英語

プレミアオーナー

お客様に対して常に優れたサービスを提供しています
弊社サービスについてご意見をお聞かせくださいご意見の送信