So I paid for the vacation about 3/4 months before going. When I got there they had everything ready for me, name in the books and all. On my end it said paid for showed my bank statement and even showed the receipt I had via email. They said sorry we have nobody by my name here staying and if you’d like to stay u need to pay… ummm I paid. Not paying twice. She really tried. So I had to find another place to stay. Which was way better than this place. They’re not cool very strict prob don’t want to give them your business.