6/10 (普通)
Ross A.
2023年5月26日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Poor communication
Property itself was very nice, garden was unkept but gardeneer arrived Saturday and worked all day tidying garden. The listing stated there was a travel cot and high chair but we couldn't find one so tried to call Sykes Cottages, was on hold for 30+ minutes then told they would call us back, no call back so we followed up with a message through the app the next morning and then got an email saying they don't supply travel cot or high chair, the email was sent from a "no reply" email so we couldn't even communicate with them, it was clearly stated on the listing these items were available. I've booked dozens of properties through another platform for work and personal events and have never had such a poor effort of commmunication.
Ross A.
2023 年 5 月に 4 泊滞在