2/10 (非常に不満)
sean
2025 年 8 月 11 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
we stayed in the thyme shepherds hut for 2 nights.
unfortunately upon arrival we found that the toilet leaked from the waste pipe and had spewed sewage into the bathroom.
this was raised with stay in Suffolk who said they would find someone to sort it out ,they didn't instead we had to use the fuel station which is miles away and with a heavily pregnant wife and this being a last holiday before our baby arrived it was hell.
awoke to an email the next morning saying we could use one of their other accommodations bathroom but this would be limited as it would be let out later in the day ,a plumber had to attend whilst we were out in this process the plumber had used all of our toilet roll I assume cleaning up and we were hesitant to use the towels as they were not where they were left.
as a buisness owner myself I gave them the chance to rectify this before I left a review their only offer was to extend our check out time wholly useless .
as for check out times it is at 5pm an absolute joke and to not have a small unit like this ready by then and checked is unprofessional.
other things to note-
•games room is dated and rubbish
•fire hazard fridge overheating in sealed cupboard
sean
2025 年 8 月に 2 泊滞在
