2/10 (非常に不満)
Karen C.
2023年12月6日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
DO NOT RENT FROM THESE PEOPLE
We booked this Belgravia house in April for a November trip. One hour before we were to check in with 16 people we were told that the house was damaged and not available. They moved us to a horrid house in Covent Gardens. We were told it would be temporary and would move to our original rental the next day which never happened. The rental they moved us to was 30-45 minutes away from our original rental which we had booked due to convenience to places we planned on visiting. It was 2 bedrooms and 1 bath smaller than what we had booked and in terrible condition. Only 2 of the 4 bathrooms had working showers. The kitchen wasn't useable. There was no room for our family to gather or eat meals. Several of the rooms were so small you could only open the doors partially. The carpet was ragged and soiled. The washer and dryer didn't work. We have traveled all over the world and have never stayed in a rental this terrible. They promised they would give us a substantial refund and it is now two weeks later and they have not followed through. They asked us how much they would have to pay us to give them a five star review. Please do not support these unethical people.
Karen C.
2023 年 11 月に 4 泊滞在
